Author Topic: Changed E-mail  (Read 9365 times)

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Chris305

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Changed E-mail
« on: January 13, 2005, 07:44:06 PM »
i have  avast! 4 Home i cleaned my hard drive  and got a new e-mail address now the problem is the my registration number i forgot to write it down before i changed my E-mail address. I want to reinstall avast! 4 Home  but i can;t. Is there a way that i can get another registration number or that they can e-mail the old one to my new e-mail?

Thanks

Offline radicalb21

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Re: Changed E-mail
« Reply #1 on: January 13, 2005, 07:55:28 PM »
Hey Chris305,
First let me say welcome to the forum. My name is radicalb21. There are two things you can do:

1. SEND an email to support@avast.com . Then also give your name and the old email address you used and they should be able to find your old key.

and

2. Go to the following url:

http://www.avast.com/i_kat_207.php?lang=ENG

I hope this helps. If you have any other questions please feel free to ask any and all questions
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Offline Eddy

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Re: Changed E-mail
« Reply #2 on: January 13, 2005, 08:02:53 PM »
Don't worry. The key for Avast Home is free as long as you comply to the license terms (home user, non commercial etc). Just visit the webpage Radical gave under option 2 and get a new key and use it.

Chris305

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Re: Changed E-mail
« Reply #3 on: January 15, 2005, 09:11:46 AM »
i send them an E-mail about the problem on  01/14/05 when will i get a response?


thanks

galooma

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Re: Changed E-mail
« Reply #4 on: January 15, 2005, 09:29:44 AM »
you can have one in 5 minutes if you re-register with your new e-mail address
good luck

Chris305

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Re: Changed E-mail
« Reply #5 on: January 15, 2005, 09:43:35 AM »
yea i thought of that but whenyou put in your name  wouldn't the server say that you already have a key under that same name ?

galooma

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Re: Changed E-mail
« Reply #6 on: January 15, 2005, 09:53:10 AM »
its generated by a robot , just  try it and see.

Chris305

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Re: Changed E-mail
« Reply #7 on: January 15, 2005, 09:54:21 AM »
i already send then an e-mail so i'll wait

Offline Lisandro

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Re: Changed E-mail
« Reply #8 on: January 15, 2005, 02:00:05 PM »
yea i thought of that but whenyou put in your name  wouldn't the server say that you already have a key under that same name ?

As far I know, the checking is made with the email address.
Same email, same key (free).
In these cases, I suggest you change your email (if possilble) or, at least, check them by webmail and not by your email program.
Spam killers applications should be well configurated, otherwise, you'll lose the email.
The best things in life are free.

Online DavidR

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Re: Changed E-mail
« Reply #9 on: January 15, 2005, 04:13:46 PM »
The fresh install of avast after cleaning (I assume format) your HDD should give you 60 days use before needing to input you registration key, so there is no immediate rush.
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Chris305

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Re: Changed E-mail
« Reply #10 on: January 17, 2005, 07:39:33 AM »
Yea I go a get a new key because if I wait for the customer support to E-mail back I’ll be like 70 this just proved that customer support   is bad. I ready like Avast hopefully they can improve there customer support  area.

Offline Eddy

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Re: Changed E-mail
« Reply #11 on: January 17, 2005, 07:52:23 AM »
You just had customer support here on this board.

You call that bad? ;)

Chris305

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Re: Changed E-mail
« Reply #12 on: January 17, 2005, 08:15:19 AM »
did it  solve my problem?

GYL

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Re: Changed E-mail
« Reply #13 on: January 17, 2005, 08:21:26 AM »
Hi Chris:How old are you?

Offline radicalb21

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Re: Changed E-mail
« Reply #14 on: January 17, 2005, 09:00:23 AM »
Hey Chris305,
First let me say welcome to the forum. My name is radicalb21. There are two things you can do:

1. SEND an email to support@avast.com . Then also give your name and the old email address you used and they should be able to find your old key.

and

2. Go to the following url:

http://www.avast.com/i_kat_207.php?lang=ENG

I hope this helps. If you have any other questions please feel free to ask any and all questions

You posted at 1:44 PM and I posted at 1:55 PM. You say customer support is bad. I beg to differ. Support in this forum is awesome. I gave you two options to solve your problem. So how can you say support is bad. I also stated if you had any other questions feel free to ask me. If you had a problem with what I said please contact me by email or IM through my profile or by personal message in the forum. I am one of the easiest people to get along with.
iMac 21.5 " Mid 2011 2.7 GHz Intel Core i5
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