Update Woes

[Muttbutt]

Hi guys...

I'm currently using avast version 4.1 and recently have been having problems updating. It was fine at first, as avast updates itself automatically for the first few times but suddenly, avast can't seem to update itself automatically anymore. When i manually try to update, there's a message saying that i can't connect to download4.avast.com.

What seems to be the problem and how may i rectify it?

A million thanks in advance!

[galooma]

Hi and welcome,
gonna need some more details muttbutt, the crystal ball is at the cleaners !
I could presume a lot of things and be wrong on all of em.
What type of connection? Is avast the only program with connection problems?
what o/s? Why havent you updated to 4.5?

[Lisandro]

Basically, check:
1)  If your subscription allows the update right now (i.e., if it is not expired).

2)  Check you firewall settings and allow avast.setup to connect.
     If you're not sure, just turn off your firewall (to be sure the update failure is not due to it)

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy

     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu). If it doesn't help, try switching the proxy settings from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).