Download
TDSSKiller and save it to your desktop
Execute
TDSSKiller.exe by doubleclicking on it.
- Press Start Scan
- If Suspicious object is detected, the default action will be Skip, click on Continue.
- If Malicious objects are found, select Cure.
Once complete, a log will be produced at the root drive which is typically C:\ ,for example,
C:\TDSSKiller.<version_date_time>log.txtPlease post the contents of that log in your next reply.
*************************
> Download
ComboFix from here and save it to your
Desktop.
If you are unsure how ComboFix works please read this guide carefully.note: ComboFix must be downloaded to your Desktop.> Temporarily disable your
AntiVirus program.
If you are unsure how to do this please read this Instruction.> Run
ComboFix. Click on
I Agree!ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
> When the tool is finished, it will produce a log report for you. (typical location: C:\
ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.