Author Topic: Suspecting avastHome causes apps to crash  (Read 15342 times)

0 Members and 1 Guest are viewing this topic.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #15 on: January 31, 2005, 11:56:43 PM »
Quote
what version of Opera and OS?
Opera 7.51 as well as with Opera 8 (beta) (registered versions)
OS = Windows XP Pro

Quote
Does the problem occur only on a particular web site?
Happens with all sites.

Quote
Does it help when you disable scanning of created/modified files only?
Not sure if I tried that already. But if I did, I will try again and let you know.

Quote
Would you be able to identify if a particular file is causing the problems?
Happens with all files in the Opera cache folder
documents and settings\[username]\application data\opera\[operaversion]\profile\chache4
and
documents and settings\[username]\application data\opera\[operaversion]\profile\chacheop

Quote
in avast! Pro, you can turn on the creation of the full report file even for the resident protection task - although it's not a recommended setting, of course
Currently I have set logging to 'debug', if you want me to change it let me know (and to what ofcourse)

If you have more questions or want any info, just let me know and I will provide it if I can.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11765
    • AVAST Software
Re: Suspecting avastHome causes apps to crash
« Reply #16 on: February 01, 2005, 12:10:56 AM »
So, the browser closes after (when) the first cached file is accessed, or it works for a while?

I didn't mean the "debug" logging - because I don't think it is an error for avast (rather for opera). I just meant to turn on the creation of the report file and let "OK files" include there, so that you can see exactly what was scanned.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #17 on: February 01, 2005, 12:19:25 AM »
Quote
So, the browser closes after (when) the first cached file is accessed, or it works for a while?
It works for a while than randomly (so it seems) the problem starts.
Opening Opera again, and it will work a while again.

I have changed the logging settings now as is shown in the picture.
I run Opera and let you know if there is anything (possibly) related to this when it happens again.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #18 on: February 01, 2005, 04:21:28 AM »
It just happened again. Nothing in the log files.
I now have disabled "scanning of created/modified files only".
Let's see if that makes a difference.

It looks like it is only happening if I opening a new page, not if I have a page open and just are reading it.

Other applications that where running when it happened:
Seti@home
ZoneAlarm Pro
FireFox
Total Commander
HDTVPCI.EXE (Watching tv on the system through my video/tv-capture card)
Sambar server 6.1
« Last Edit: February 01, 2005, 09:43:08 AM by Eddy »

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11765
    • AVAST Software
Re: Suspecting avastHome causes apps to crash
« Reply #19 on: February 01, 2005, 09:38:21 AM »
Sorry, I guess I wasn't very clear. I sort of supposed you have avast! Pro on that machine. You cannot change the reporting in avast! Home - the pasted dialog affects (regarding the Report file) the Simple User Interface only. To change it for the resident protection as well, it's necessary to edit the "Resident protection" task in the Enhanced User Interface.

Let us know if the "created/modified" files make any difference...

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #20 on: February 01, 2005, 10:05:35 AM »
You wasn't wrong about the version. I do have Pro ;)
It was me who forgot about the enhanced interface.
[Probably because I like the skins so much ;D]

I checked and where needed made the changes to the settings.
Will let you know if it crashes again or not.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #21 on: February 02, 2005, 02:27:53 PM »
Sofar no closings. But I will give it another few days to make sure.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11765
    • AVAST Software
Re: Suspecting avastHome causes apps to crash
« Reply #22 on: February 02, 2005, 02:33:00 PM »
Another idea what to check: you can try to run File Monitor to see if any particular file access error is causing the troubles (for Opera - i.e. if it closes after some error). Of course, the number of monitored events will be very huge... so I suggest to filter the output to "Opera" process only, and also to log only errors.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #23 on: February 03, 2005, 09:38:39 AM »
Still no "spontanious" closings :-\
I have re-enabled 'scan created/modified files'
Let's see what happens.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #24 on: February 07, 2005, 03:56:42 PM »
Still no closes sofar.
I now have reset every setting back to what it was before starting to debug except for the logging.
I also still run the filemonitor.
Let's see what happens now.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31344
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Suspecting avastHome causes apps to crash
« Reply #25 on: February 11, 2005, 04:21:40 PM »
4 days later and still no 'spontanious' closings of Opera. Not even one.
Guess whatever it was causing this, was solved in one of the beta's.

But if it happens again, I will start throwing every debug and monitoring tool I got on it.
And trust me, I got a lot of them ;D

Thanks for your time though Igor.
Really apreciated.
« Last Edit: February 11, 2005, 04:25:41 PM by Eddy »

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11765
    • AVAST Software
Re: Suspecting avastHome causes apps to crash
« Reply #26 on: February 11, 2005, 05:37:13 PM »
It was mostly your time - thanks! :)

Offline jherbold113

  • Newbie
  • *
  • Posts: 4
  • I'm a llama lover.
Re: Suspecting avastHome causes apps to crash
« Reply #27 on: February 11, 2005, 06:36:41 PM »
I am using Windows 2000 Pro with Word 97 and Excel 97.  If I enable avast, it takes forever (minutes) to start these applications.  If I disable Avast, log off and log back on, the applications snap to the screen.

Any ideas?

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11765
    • AVAST Software
Re: Suspecting avastHome causes apps to crash
« Reply #28 on: February 11, 2005, 11:27:48 PM »
What CPU do you have? Does the avast! icon spin during the startup of Word/Excel?

Does it help if you pause the Standard Shield provider?
If it does - If you enable the "Show detailed info on performed action" for Standard Shield - what is it scanning?

Online DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 83923
  • No support PMs thanks
Re: Suspecting avastHome causes apps to crash
« Reply #29 on: February 12, 2005, 12:22:29 AM »
I too, use Word 97 and Excel 97 (with winXP Pro) and they load virtually instantainious (word a couple of seconds, but it has always been like that), with or without loading a document or spread sheet at the time of opening.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.8.2432 (build 20.8.5684.602) UI-1.0.566/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security