Author Topic: Outlook 2007 avast add-in problem after updating to version 7.0.1466....  (Read 13887 times)

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Offline vikrant1982

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Dear friends,

I have windows 7 ultimate 64 bit installed on my laptop. Yesterday i updated my free avast to version 7.0.1466, hoping that the outlook 2007 add-in issue would be resolved. Unfortunately the issue still persists and whenever i start outlook i get an error "Outlook experienced a serious problem with avast add-in". The dialog box offers me to disable the add-in or keep it turned on. I choose to keep it on however, the system keeps working fine and avast scans email as it should.

Offline Blowers

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I had the problem that you are talking about. However, since updating to the latest version .1466, I no longer have this problem. I am also running Windows 7 Ultimate 64 bit. I updated by going to Control Panel,  Programs and Features, and clicked on uninstall Avast. I was then given a choice to either remove or update. I chose to update.

It worked. Now I don't have any problems, at least none that I have discovered since the update.

I did the same on another computer running Windows 7 Ultimate 32 bit with the same results. No Problems.

Offline vikrant1982

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I tried to update avast from control panel, but still no luck. Any other possible fix for this issue?

Offline petr_matrix

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Please, try to use aswClear from http://www.avast.com/uninstall-utility and make a clean installation.
This should solve your problem.

Offline vikrant1982

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Have already tried the uninstall utility but that didn't help.

Offline petr_matrix

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ok,
check in outlook addin's manager if you have enabled only "avast! addin" addin.
There is a possibility that there still remains addin called "avast! antispam" causes these problems.

petr

Offline vikrant1982

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Antispam is not there. I am using the free version and i believe antispam add-in is not installed in the free version although, surprisingly i have seen it a couple of months back in some previous version, i guess it was third last version. I have never used the paid version.

Offline petr_matrix

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Can you make next steps?
1) enable avast debug logging (open avast, click on settings, tab maintenance, check checkbox "enable debug logging")
2) start outlook (keep loading addin) and then stop it
3) go to avast log directory (usually "C:\ProgramData\AVAST Software\Avast\log")
4) post here file from log dir called asOutExt32.log (or asOutExt64.log if you are using 64 bit outlook)

thanks,
petr

Offline vikrant1982

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Hi Petr,

Here are the contents of the log file: -


2012-08-28 00:54.09 :   INFO   [3672]   === AsOutExt started ===
2012-08-28 00:54.09 :   INFO   [3672]   Parsed outlook version: 12
2012-08-28 00:54.09 :   ERROR   [3672]   Spam init failed (0x643)
2012-08-28 00:54.09 :   DEBUG   [3672]   --- InitAvastLibs completed ---
2012-08-28 00:54.09 :   INFO   [3672]   Addin version 7.0.1466.549
2012-08-28 00:54.09 :   INFO   [3672]   ProductInfo: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   Loaded language: 1033
2012-08-28 00:54.09 :   DEBUG   [3672]   Loading settings ...
2012-08-28 00:54.09 :   DEBUG   [3672]   debugLog: on
2012-08-28 00:54.09 :   DEBUG   [3672]   spamSensitivity: 2
2012-08-28 00:54.09 :   DEBUG   [3672]   addRcptToWL: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   addRcptDomainToWL: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   doUpdateWL: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   scanInbound: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   scanOutbound: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   scanUponAttach: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   scanUponOpen: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   fullScanInbound: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   showSplash: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   moveToJunkFolder: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   doAddVirusPrefix: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   VirusPrefix: *** VIRUS ***
2012-08-28 00:54.09 :   DEBUG   [3672]   doAddSpamPrefix: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   SpamPrefix: *** SPAM ***
2012-08-28 00:54.09 :   DEBUG   [3672]   doAddPhishPrefix: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   PhishPrefix: *** PHISHING ***
2012-08-28 00:54.09 :   DEBUG   [3672]   Mail Provider Installed
2012-08-28 00:54.09 :   DEBUG   [3672]   Spam shield is NOT running
2012-08-28 00:54.09 :   DEBUG   [3672]   Mail shield is running
2012-08-28 00:54.09 :   DEBUG   [3672]   
2012-08-28 00:54.09 :   DEBUG   [3672]   >> CStores::CStores begin
2012-08-28 00:54.09 :   DEBUG   [3672]   Opening store no. 1
2012-08-28 00:54.09 :   DEBUG   [3672]   >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 :   DEBUG   [3672]   << CStoreWrapper::CStoreWrapper end (in 0 ms)
2012-08-28 00:54.09 :   DEBUG   [3672]   Opening store no. 2
2012-08-28 00:54.09 :   DEBUG   [3672]   >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 :   DEBUG   [3672]   Failed to read property: 0x35e2   Code: 0x10f
2012-08-28 00:54.09 :   DEBUG   [3672]   Failed to read property: 0x35e4   Code: 0x10f
2012-08-28 00:54.09 :   DEBUG   [3672]   Cannot find draft folder (0x8004010f)
2012-08-28 00:54.09 :   DEBUG   [3672]   Cannot find junk folder (0x8004010f)
2012-08-28 00:54.09 :   DEBUG   [3672]   << CStoreWrapper::CStoreWrapper end (in 0 ms)
2012-08-28 00:54.09 :   DEBUG   [3672]   << CStores::CStores end (in 15 ms)
2012-08-28 00:54.09 :   DEBUG   [3672]   
2012-08-28 00:54.09 :   DEBUG   [3672]   Active Explorer present
2012-08-28 00:54.10 :   DEBUG   [3672]   
2012-08-28 00:54.10 :   DEBUG   [3672]   >> CExplorerWrapper::OnSelectionChange begin
2012-08-28 00:54.10 :   DEBUG   [3672]   Selection count: 1
2012-08-28 00:54.10 :   DEBUG   [3672]   << CExplorerWrapper::OnSelectionChange end (in 0 ms)
2012-08-28 00:54.10 :   DEBUG   [3672]   
2012-08-28 00:54.16 :   DEBUG   [3672]   cleanup
2012-08-28 00:54.16 :   DEBUG   [3672]   Unhooking app event handlers
2012-08-28 00:54.16 :   DEBUG   [3672]   Unhooking other event handlers
2012-08-28 00:54.16 :   DEBUG   [3672]   Event handlers unhooked
2012-08-28 00:54.16 :   INFO   [3672]   === AsOutExt stopped ===

Offline rob24

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I have Win XP Home SP3 and Outlook 2003. At some point the Avast add-in stopped showing the splash screen and it didn't show in the Add-Ins. However, after the 7.0.1466 update today, the splash now shows, but still no Add-In shows in Outlook.
Intel Core i5 CPU 4 x 3200 Mhz, 8Gb DDR3 RAM, Windows 10 64 bit, Malwarebytes' Anti-Malware 1.6 free, Superantispyware.
Samsung S3 mobile with Avast Mobile Pro and on Lenovo tablet.

Offline petr_matrix

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Re: Outlook 2007 avast add-in problem after updating to version 7.0.1466....
« Reply #10 on: August 28, 2012, 10:17:05 AM »
Add-in is not shown in add-in manager of outlook 2k3 (it's feature of this outlook), but if splash screen appears, add-in is loaded.

Offline petr_matrix

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Re: Outlook 2007 avast add-in problem after updating to version 7.0.1466....
« Reply #11 on: August 28, 2012, 11:04:29 AM »
vikrant1982:
Strange, log looks fine.
I would need to know little more info.
You have two accounts in outlook. Which type they are? POP, IMAP, Exchange?
Is it the first selected item (selected automatically after start) email? Is this email special somehow?

thanks

Offline shanoto

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Re: Outlook 2007 avast add-in problem after updating to version 7.0.1466....
« Reply #12 on: August 28, 2012, 11:41:37 AM »
Dear friends,

I have windows 7 ultimate 64 bit installed on my laptop. Yesterday i updated my free avast to version 7.0.1466, hoping that the outlook 2007 add-in issue would be resolved. Unfortunately the issue still persists and whenever i start outlook i get an error "Outlook experienced a serious problem with avast add-in". The dialog box offers me to disable the add-in or keep it turned on. I choose to keep it on however, the system keeps working fine and avast scans email as it should.
Hi Petr,

Here are the contents of the log file: -


2012-08-28 00:54.09 :   INFO   [3672]   === AsOutExt started ===
2012-08-28 00:54.09 :   INFO   [3672]   Parsed outlook version: 12
2012-08-28 00:54.09 :   ERROR   [3672]   Spam init failed (0x643)
2012-08-28 00:54.09 :   DEBUG   [3672]   --- InitAvastLibs completed ---
2012-08-28 00:54.09 :   INFO   [3672]   Addin version 7.0.1466.549
2012-08-28 00:54.09 :   INFO   [3672]   ProductInfo: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   Loaded language: 1033
2012-08-28 00:54.09 :   DEBUG   [3672]   Loading settings ...
2012-08-28 00:54.09 :   DEBUG   [3672]   debugLog: on
2012-08-28 00:54.09 :   DEBUG   [3672]   spamSensitivity: 2
2012-08-28 00:54.09 :   DEBUG   [3672]   addRcptToWL: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   addRcptDomainToWL: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   doUpdateWL: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   scanInbound: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   scanOutbound: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   scanUponAttach: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   scanUponOpen: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   fullScanInbound: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   showSplash: 0
2012-08-28 00:54.09 :   DEBUG   [3672]   moveToJunkFolder: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   doAddJunkFolderPrefix: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   VirusPrefix: *** VIRUS ***
2012-08-28 00:54.09 :   DEBUG   [3672]   doAddSpamPrefix: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   SpamPrefix: *** SPAM ***
2012-08-28 00:54.09 :   DEBUG   [3672]   doAddPhishPrefix: 1
2012-08-28 00:54.09 :   DEBUG   [3672]   PhishPrefix: *** PHISHING ***
2012-08-28 00:54.09 :   DEBUG   [3672]   Mail Provider Installed
2012-08-28 00:54.09 :   DEBUG   [3672]   Spam shield is NOT running
2012-08-28 00:54.09 :   DEBUG   [3672]   Mail shield is running
2012-08-28 00:54.09 :   DEBUG   [3672]   
2012-08-28 00:54.09 :   DEBUG   [3672]   >> CStores::CStores begin
2012-08-28 00:54.09 :   DEBUG   [3672]   Opening store no. 1
2012-08-28 00:54.09 :   DEBUG   [3672]   >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 :   DEBUG   [3672]   << CStoreWrapper::CStoreWrapper end (in 0 ms)
2012-08-28 00:54.09 :   DEBUG   [3672]   Opening store no. 2
2012-08-28 00:54.09 :   DEBUG   [3672]   >> CStoreWrapper::CStoreWrapper begin
2012-08-28 00:54.09 :   DEBUG   [3672]   Failed to read property: 0x35e2   Code: 0x10f
2012-08-28 00:54.09 :   DEBUG   [3672]   Failed to read property: 0x35e4   Code: 0x10f
2012-08-28 00:54.09 :   DEBUG   [3672]   Cannot find draft folder (0x8004010f)
2012-08-28 00:54.09 :   DEBUG   [3672]   Cannot find junk folder (0x8004010f)
2012-08-28 00:54.09 :   DEBUG   [3672]   << CStoreWrapper::CStoresWrapper end (in 0 ms)
2012-08-28 00:54.09 :   DEBUG   [3672]   << CStores::CStores end (in 15 ms)
2012-08-28 00:54.09 :   DEBUG   [3672]   
2012-08-28 00:54.09 :   DEBUG   [3672]   Active Explorer present
2012-08-28 00:54.10 :   DEBUG   [3672]   
2012-08-28 00:54.10 :   DEBUG   [3672]   >> CExplorerWrapper::OnSelectionChange begin
2012-08-28 00:54.10 :   DEBUG   [3672]   Selection count: 1
2012-08-28 00:54.10 :   DEBUG   [3672]   << CExplorerWrapper::OnSelectionChange end (in 0 ms)
2012-08-28 00:54.10 :   DEBUG   [3672]   
2012-08-28 00:54.16 :   DEBUG   [3672]   cleanup
2012-08-28 00:54.16 :   DEBUG   [3672]   Unhooking app event handlers
2012-08-28 00:54.16 :   DEBUG   [3672]   Unhooking other event handlers
2012-08-28 00:54.16 :   DEBUG   [3672]   Event handlers unhooked
2012-08-28 00:54.16 :   INFO   [3672]   === AsOutExt stopped ===


I am having the same issue


Can you make next steps?
1) enable avast debug logging (open avast, click on settings, tab maintenance, check checkbox "enable debug logging")
2) start outlook (keep loading addin) and then stop it
3) go to avast log directory (usually "C:\ProgramData\AVAST Software\Avast\log")
4) post here file from log dir called asOutExt32.log (or asOutExt64.log if you are using 64 bit outlook)

thanks,
petr

Petr_matrix i am not able to remember the dir that i have installed the Avast, its probably the D: . What if i am not 64 bit outlook? Cant find it
Hope u reply
Thanks

Offline vikrant1982

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Re: Outlook 2007 avast add-in problem after updating to version 7.0.1466....
« Reply #13 on: August 28, 2012, 12:19:00 PM »
vikrant1982:
Strange, log looks fine.
I would need to know little more info.
You have two accounts in outlook. Which type they are? POP, IMAP, Exchange?
Is it the first selected item (selected automatically after start) email? Is this email special somehow?

thanks

I have just one POP3 account. Which email are you referring to? couldn't understand..

Offline vikrant1982

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Re: Outlook 2007 avast add-in problem after updating to version 7.0.1466....
« Reply #14 on: August 28, 2012, 01:20:17 PM »
One more point, i have recently migrated my mail files to this new laptop and have setup up outlook on this laptop. I just copied my inbox.pst and archive.pst form an old machine to this new machine and then just opened these files in outlook and made inbox.pst as my default mail file. My inbox.pst and archive.pst reside on d drive now and i am not using the default path in outlook for mail files. I don't know if that can have any impact on avast add-in procedures. Also, i have removed the default mail file automatically created on first use in outlook since i didn't need it.