Author Topic: Problems: Avast Renewal  (Read 4270 times)

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jacintals

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Problems: Avast Renewal
« on: August 27, 2012, 05:30:54 PM »
Hi,

I was five days overdue for renewal, so today I purchased a year's renewal.
I wasn't sure whether I had to download Avast all over again (hadn't received the email yet), so I decided first to uninstall my current Avast, so that I could download again (including new license file) and start afresh.
First problem: It won't uninstall. Error comes up.
Second problem: I can't even get Avast started.
Third problem: It won't accept the license file (which I tried downloading by itself and installing as the email directed, to no avail).
Fourth problem: Naturally I can't install Avast AGAIN, though I tried. Didn't work!

So, I've paid for renewal - but I am still completely without Antivirus!
Help!
If this can't be fixed, I need to get a refund.


Thanks,
Jacinta


Note: I just restarted my computer and for some reason was able to open Avast. I was able to click on the option of 'insert license', but now Avast has completely frozen. It's worth noting that I am having no problems with any other program on my computer, and that my computer is only a year old.
« Last Edit: August 27, 2012, 05:37:39 PM by jacintals »

Offline essexboy

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Re: Problems: Avast Renewal
« Reply #1 on: August 27, 2012, 05:37:44 PM »
Download the latest version to your desktop from
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Download aswClear from here
Go to Programs and Features > add/remove and uninstall Avast
Reboot back to safe mode and run aswClear (select versions 6/7 of Avast ) once for each version, no need to reboot in between
After the last one reboot

Install the updated Avast
If you do not want chrome then deselect when the computer reboots on the finalisation page



jacintals

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Re: Problems: Avast Renewal
« Reply #2 on: August 27, 2012, 05:43:31 PM »
Thanks for replying, but I am unable to uninstall - it doesn't let me.

Offline bob3160

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Re: Problems: Avast Renewal
« Reply #3 on: August 27, 2012, 05:50:02 PM »
Thanks for replying, but I am unable to uninstall - it doesn't let me.
What message are you getting ???
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jacintals

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Re: Problems: Avast Renewal
« Reply #4 on: August 27, 2012, 05:53:47 PM »
"avast! Setup fatal error
error reading product data from"C:\Program Files\AVASTSoftware\Avast\setup\". Setup cannot continue

^That's what I get when I try to uninstall.

When I try to download and install Avast (just to try anything...) it says something abotu spawning and error 0

Offline DavidR

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Re: Problems: Avast Renewal
« Reply #5 on: August 27, 2012, 05:59:02 PM »
You have to follow the processs given by essexboy, and use the avast uninstall utility aswClear.exe (the red text in his post is a link for it). You need to follow the instructions in the order given other than the normal uninstall which failed.

You have to run that avast uninstall utility from safe mode to prevent the self-defence module from blocking the uninstall.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security