Author Topic: url:mal issue  (Read 3108 times)

Offline JHD3

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Re: url:mal issue
« Reply #15 on: September 05, 2012, 07:53:06 PM »
firefox is the only browser that gives me the alerts. There was only the OTL.txt log, no extra.txt.

Offline Pondus

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Re: url:mal issue
« Reply #16 on: September 05, 2012, 07:54:36 PM »
the extra.txt is only at first OTL run 
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline JHD3

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Re: url:mal issue
« Reply #17 on: September 05, 2012, 07:59:53 PM »
Pondus, am I doing something wrong? I deleted the previous OTL.exe and downloaded the latest version. Downloaded to desktop, copied/pasted the custom commands selected all users check box. closed out of everything and clicked quickscan like instructed.

Offline Pondus

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Re: url:mal issue
« Reply #18 on: September 05, 2012, 08:15:25 PM »
Quote
Pondus, am I doing something wrong?
why...what do you mean ?
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline essexboy

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Re: url:mal issue
« Reply #19 on: September 05, 2012, 08:30:09 PM »
OK this should stop it

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
FF - prefs.js..extensions.enabledAddons: {0A208142-C88F-11E1-8270-B8AC6F996F26}:2.0.14
FF:64bit: - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
FF - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\{0A208142-C88F-11E1-8270-B8AC6F996F26}: C:\Users\Owner\AppData\Local\{0A208142-C88F-11E1-8270-B8AC6F996F26}\ [2012/07/07 19:54:14 | 000,000,000 | ---D | M]
[2012/07/07 19:54:14 | 000,000,000 | ---D | M] (Mozilla Safe Browsing) -- C:\USERS\OWNER\APPDATA\LOCAL\{0A208142-C88F-11E1-8270-B8AC6F996F26}
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O4 - HKLM..\Run: [SelectRebates] C:\Program Files (x86)\SelectRebates\SelectRebates.exe File not found

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Offline JHD3

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Re: url:mal issue
« Reply #20 on: September 05, 2012, 08:58:17 PM »
ok I ran the fix. After the restart I Opened OTL and only clicked quick scan I didn't change any setting(ex: checking the scan all users, I left this unchecked since no instructions were given to check it).

Offline essexboy

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Re: url:mal issue
« Reply #21 on: September 05, 2012, 09:00:20 PM »
Could you now check for alerts please

Offline JHD3

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Re: url:mal issue
« Reply #22 on: September 05, 2012, 11:40:59 PM »
ok no alerts! There is still some issues. I'm not sure if it's related to the infection or the result of it, but when the screen goes to sleep and you wake it back up the desktop is distorted/corrupted (opening a window clears it. I can attach a screen shot if you like), and the windows defender update has repeatedly failed and is the only important update that won't install (before your help none of the updates would even download). Have you come across others with these issues that have had the same infection as I have? Anyway thank you so much for the help. I appreciate everything you have done. Thank you.

Offline essexboy

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Re: url:mal issue
« Reply #23 on: September 06, 2012, 02:22:58 PM »
Lets have a look at the services then

run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

Offline JHD3

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Re: url:mal issue
« Reply #24 on: September 06, 2012, 03:51:47 PM »
FSS.txt log

Offline essexboy

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Re: url:mal issue
« Reply #25 on: September 06, 2012, 05:40:47 PM »
The ServiceDll of WinDefend: "%ProgramFiles(x86)%\Windows Defender\mpsvc.dll".

This is the problem, it can be cured by manually editing the registry


Go Start > Run
Type in Regedit and press OK
Navigate to the following key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\windefend
Select sub key Parameters
Right click Service.dll select modify
In the box that opens remove the (x86)  part only
You should be left with %ProgramFiles%\Windows Defender\mpsvc.dll
Click OK
Close out of regedit and then try windefender

Offline JHD3

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Re: url:mal issue
« Reply #26 on: September 08, 2012, 03:01:55 AM »
Windows defender is working properly now thank you for the help.

Offline essexboy

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Re: url:mal issue
« Reply #27 on: September 08, 2012, 12:18:16 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
SPRING CLEAN

To manually create a new Restore Point
 
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

 

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