Author Topic: Internet VERY slow after AIS installation  (Read 3560 times)

0 Members and 1 Guest are viewing this topic.

AliciaC

  • Guest
Internet VERY slow after AIS installation
« on: August 30, 2012, 11:15:01 AM »
Hi all,

My Avast Pro was nearing expiration so I decided to switch to AIS for a better protection.
Said and done, went to Avast website, downloaded Internet Security...but now I find that I have to wait sometimes a whole minute for a page to load! Same page that before loaded instantly with PRO version...even to load a simple CAPTCHA it would wait over 30 seconds. Also slowed my boot time down a bit, not disturbingly much though so I can live with that.

I run Win 7 64bit and have been using Avast for the past 3 years, nothing like this ever happened before.

I tried disabling shields to see which could be the cause and noticed that when disabling the Network Shield things improved by about 50% in matters of speed. Any advice please? :)

Thank you!


Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11237
  • No support PM's thanks
Re: Internet VERY slow after AIS installation
« Reply #1 on: August 30, 2012, 12:20:25 PM »
Can you please run a repair and reboot to see if the problem still persists.

AliceC

  • Guest
Re: Internet VERY slow after AIS installation
« Reply #2 on: August 30, 2012, 12:53:37 PM »
I ran a reboot, same issue. How do I run a repair please, the product (avast) is electronic, got it off Avast site. It doesn't have a CD :(

Also in addition to the above said: it varies, sometimes it takes A LOT to load other times about 50% slower only than usual time. For example on this site it would load in 3-4 secs or in 20 secs after multiple tries. Refreshing the CAPTCHA code took about 20 secs and 3 tries haha :(
It gets stuck on Waiting for... *site name here* or on Sending request to...*site name here*

Edit: trying to post this...this is the 4th try >.<

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11237
  • No support PM's thanks
Re: Internet VERY slow after AIS installation
« Reply #3 on: August 30, 2012, 01:56:21 PM »
Repairing avast is done by clicking avast as to uninstall then when you recieve the popup screen scroll to repair and reboot, if all esle fails i'd suggest a clean re-install then add your license file sent to you via email.

AliceC

  • Guest
Re: Internet VERY slow after AIS installation
« Reply #4 on: August 30, 2012, 04:10:08 PM »
Alright, will try it out thank you so much :)
Additional info: when resetting my modem it seems to go totally normal for a few minutes, then starts slowing down again :(

AliceC

  • Guest
Re: Internet VERY slow after AIS installation
« Reply #5 on: August 31, 2012, 10:09:07 AM »
Ok so the issue seems to have been some unidentified conflict between my computer and Avast Internet Security.
After trying to disable EVERYTHING in avast, all shields and firewall I simply uninstalled it and ta-daa, slow internet issue vanished.

Now I just installed the PRO version and so far so good: works perfectly.

Thank you for your help, have a wonderful time! ♥

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11237
  • No support PM's thanks
Re: Internet VERY slow after AIS installation
« Reply #6 on: August 31, 2012, 11:06:33 AM »
Your welcome :)