pc infected (I don't know how...)

[giannirusso]

Hello, while I was browsing I get a virus because at the next boot I wasn't able to get network works correctly (plents of exclamation points).
First I tried to fix (I didn't understand) them reinstalling drivers then I tried run combofix and at the next boot I had network works correctly, except something remote access starts when I try to download files overs web sites.
I don't be sure that my pc is clean and I have seen your clean guide so I did run Malwarebytes, OTL, and aswMBR and I attached the log files.
Thank you for any help.
Gianni

[essexboy]

Could you attach the main OTL log please plus the combofix log..

This is the latest variant of sirfef C:\RECYCLER\S-1-5-21-117609710-220523388-839522115-1003\$f11807ef44dc1ea46001f1b0fa80e300

[giannirusso]

This is the OTL and Combofix log. I have to disable the system restore point before to do something?
Thank you
Gianni

[essexboy]

No leave the restore points for the moment

What problem remain

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:OTL
SRV - File not found [Auto | Stopped] -- C:\WINDOWS\system32\ffhzell.dll -- (mnbbae)
DRV - [2012/08/30 23.03.41 | 000,007,168 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\utexnjq4.sys -- (utexnjq4)
IE - HKU\S-1-5-21-117609710-220523388-839522115-1003\..\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}: "URL" = http://127.0.0.1:4664/search&s=E5dvYRj_tO_uysYqzDevjme8K2g?q={searchTerms}
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23
[2012/08/30 23.03.39 | 000,007,168 | ---- | C] () -- C:\WINDOWS\System32\drivers\utexnjq4.sys


:Files
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt  /c
ipconfig /release /c
ipconfig /renew /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[giannirusso]

I have attached OTL log after the scan and the log I had after booting the system when the fix finished, if it needs.
Thank you
Gianni

[essexboy]

Are there any problems still ? Ci sono ancora problemi?

[giannirusso]

Are there any problems still ? Ci sono ancora problemi?

Sembra che tutto sia a posto! Grazie!!
All seems to be ok!
Thanks
Gianni

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
   [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

[giannirusso]

Ok, thank you. I will do all this and I will try to make attention for the future.
Thank you again
gianni