Author Topic: services.exe file infected, Can't delete with found methods  (Read 16859 times)

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Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #15 on: September 13, 2012, 03:52:56 AM »
Got it and modified my reply to reflect it see above but the scan took a lot longer then indicated now I need to wait for essexboy to see both files, I know where they're at on my laptop NOW I just need to hit the save as feature and change the coding to ANSI coding, since i've done that now I guess we move on to step three....
« Last Edit: September 13, 2012, 03:54:38 AM by zeratrix »

Offline mchain

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Re: services.exe file infected, Can't delete with found methods
« Reply #16 on: September 13, 2012, 04:02:13 AM »
Use attachments and other options below to attach your OTL files in your next reply.  Click "Browse" button below and a new window should appear, likely the Desktop window.  Select OTL first, by highlighting it, and click "Open".  A second line will appear for another attachment.  Hit Browse again and select OTL Extras.  Click open once again.  You should now have two attachments in the Attach area. 

Post your reply when all is ready to go.

As essexboy lives in England, may be a bit of a wait for an answer due to time zone differences.
« Last Edit: September 13, 2012, 04:03:58 AM by mchain »
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #17 on: September 13, 2012, 04:23:20 AM »
but I already attached the files on the previous page, nevermind i'll attach them on this page too.


Offline mchain

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Re: services.exe file infected, Can't delete with found methods
« Reply #18 on: September 13, 2012, 04:44:58 AM »
Hi,

Aplogies are in order here.  Did not know you had modified post number twelve made earlier than the later post I made.  Sorry about that.
« Last Edit: September 13, 2012, 04:47:16 AM by mchain »
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #19 on: September 13, 2012, 05:46:02 AM »
No big deal, apparently being a newb also means I can also only delete personal messages and not send any myself....whatever, why can't you delete posts? it seems a bit odd in my opinion.

Offline mchain

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Re: services.exe file infected, Can't delete with found methods
« Reply #20 on: September 13, 2012, 06:10:03 AM »
Once you reach 20 posts, then you can PM if you wish.  It is similar to using CAPTCHA for the first three posts when brand-new.  We all have to go through this so-called probation period. 

You will find this is a great forum; all expert fixes are provided gratis by volunteer malware experts.  There never is a service charge for the work done, so....  this is work that would cost a pretty pence elsewhere.  All one needs to do is believe and follow directions exactly.  Any questions, ask first. 

Support is always free here.
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Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #21 on: September 13, 2012, 06:15:35 AM »
right anyways I'll have to wait until tomorrow for a response, it's 12:15 AM over on my end (I'm a bit of a night owl) so might not be watching the replies as much until tomorrow heh.

Offline essexboy

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Re: services.exe file infected, Can't delete with found methods
« Reply #22 on: September 13, 2012, 01:42:43 PM »
Hi you look to have a double infection so lets try and get it all in one

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O3 - HKU\S-1-5-21-2140486129-4243796177-4229979698-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
[2012/09/11 21:07:44 | 000,020,480 | ---- | C] (Microsoft Corporation) -- C:\Windows\svchost.exe

:Reg
[HKEY_CLASSES_ROOT\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InprocServer32]
""="%systemroot%\system32\wbem\wbemess.dll"
[-HKCU\Software\Classes\clsid\{12d0253a-7c96-815c-11e0-3034bbd97cc0}]

:Files
C:\Windows\Installer\{b53105a8-4b6b-54da-ff04-6f7c09282ade}
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\{b53105a8-4b6b-54da-ff04-6f7c09282ade}
C:\Windows\System32\config\systemprofile\AppData\Local\{b53105a8-4b6b-54da-ff04-6f7c09282ade}
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt  /c
ipconfig /release /c
ipconfig /renew /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

FINALLY

Download the latest version of TDSSKiller from here and save it to your Desktop.
 
 
  • Doubleclick on TDSSKiller.exe to run the application


  • Then click on Change parameters.
     

     
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
     
  • Click the Start Scan button.
     
     
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
     

     
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

  • Get the report by selecting Reports

 
  • Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.

Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #23 on: September 14, 2012, 04:34:36 AM »
I notice you helpfully included a link to TDSSkiller but not combofix, can you send me a link to combofix? I won't be able to do everything like you suggested properly otherwise.

Edit:nevermind I must be half-blind, downloading and running now.

Ok scan finished I didn't understand much on what was being shown but one thing WAS shown that made me REALLY happy when combofix was going on

"A file on the system has been infected!!!
attempting to restore windows:/service.exe

...file restored (smiley face)"

Combofix did....what none of the other programs could do, it quite possibly got rid of one of my most persistant and insidious trojans....or maybe just one of them but still.

As for how my computer is running *shrugs* it's running the same as it was before, granted that trojan is PROBABLY going to try to rear it's ugly head again since it's gotten off the internet (so much malware it's annoying) the files come onto the computer straight off of all the sites I visit (including believe it or not my own homepage! unbelievable!) one odd thing I noticed, I couldn't access my internet browsers when the log was being made, to top things off my computer restarted when the scan finished, and blue screened of deathed the first time when combo fix finished stage_3, I'm going to have to recreate the internet explorer shortcut now....small price to pay for getting rid of a trojan well honestly I don't know if it's gone...yet. I still need to run a malwarebytes scan to be sure that the file is gone for good. Though given what combofix told me i'm hoping it is.

Double edit: Nevermind, still on here, should've been given a clue when the performance didn't change one iota, but you can always hope right?

The file below is the log created from combofix, it simply said log.txt so that's what I named it when i saved it.
« Last Edit: September 14, 2012, 05:23:12 AM by zeratrix »

Offline essexboy

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Re: services.exe file infected, Can't delete with found methods
« Reply #24 on: September 14, 2012, 02:28:49 PM »
Have you run TDSSKiller ?  As this is still evident c:\\.\globalroot\systemroot\svchost.exe

Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #25 on: September 15, 2012, 03:28:23 AM »
Yes I did, problem is the report thing won't let me copy and paste the report (I tried right clicking on it, that does nothing, I also tried highlighting the entire selection, again nothing) I did cure that same rootkit that was on there but as I said the program won't let me copy and paste the report and I don't know how to do it so I could use some immediate instructions from anyone familiar with this program. I can't give a report on something that refuses to acknowledge my mouses right clicks. If there's a control key for it I don't know what it is.

Edit: Nevermind about copying and pasting the current report, we found the rootkit and cured it and now it doesn't show up but does that mean i should run combofix again? Because both trojans are still there...and I still want to figure out how to use the control keys to copy and paste, for future reference.
« Last Edit: September 15, 2012, 04:05:43 AM by zeratrix »

Offline essexboy

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Re: services.exe file infected, Can't delete with found methods
« Reply #26 on: September 15, 2012, 12:13:59 PM »
The log will be located at C:\TDSSKiller date time could you attach that

Offline zeratrix

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Re: services.exe file infected, Can't delete with found methods
« Reply #27 on: September 16, 2012, 03:13:41 AM »
Ok found it, somehow the log ended up on the computer but the tdsskiller ended up in the downloads, I'm going to attach every scan that I had, just tell me what to do after that though, there's around three records. Two of them had cure on reboot, after that the file....disappeared.

Edit: Forum won't let me attach the other two files, they're all 100 kb in size and the attachment limit is under 200kb (you should fix that, I have three logs and if this won't let me post all of them then we'll have problems determining what happened.

Offline mchain

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Re: services.exe file infected, Can't delete with found methods
« Reply #28 on: September 16, 2012, 09:21:16 AM »
Quote
Edit: Forum won't let me attach the other two files, they're all 100 kb in size and the attachment limit is under 200kb (you should fix that, I have three logs and if this won't let me post all of them then we'll have problems determining what happened.

Sorry you're having problems.

Workaround is to attach each log in a separate reply.  Can't do much about the Avast! forum rules as a user, so...  Once your logs are clean, they should be a lot smaller in size.
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Offline essexboy

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Re: services.exe file infected, Can't delete with found methods
« Reply #29 on: September 16, 2012, 12:58:55 PM »
OK could you re-run TDSSKiller with the same parameters
When you reach this element select delete :

 
\Device\Harddisk0\DR0 ( TDSS File System )

Once done could you let me know what problems remain.  Avast will alert as the files are moved