Author Topic: rootkit: unknown file -  (Read 1707 times)

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Offline coldblade101j

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rootkit: unknown file -
« on: September 09, 2012, 10:50:43 PM »
i scanned my laptop with my free avg scanner and it said it was a rootkit. i dont know how to delete it i tried looking for it but i couldnt find it. in the computer scan results it said

 ;"<unknown>";"Service function NtAlpcConnectPort hook -> 0x88527138";"Object is hidden"

can someone plz help me

Offline schmidthouse

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Re: rootkit: unknown file -
« Reply #1 on: September 09, 2012, 10:54:25 PM »
Hi:

Let’s ask Essexboy, our Malware Expert to have a look inside.   ;)

See the guide here http://forum.avast.com/index.php?topic=53253.0   
Please follow this guide and attach (not copy and paste ) the requested logs :)

AdwCleaner
Malwarebytes
OTL
aswMBR
« Last Edit: September 10, 2012, 01:00:10 AM by schmidthouse »
***HP ENVY 15K LT  W8.1 64Bit/750GB HD/ 16GB Ram/Avast Secureline
**HP Compaq Buisness LT W8.1 Pro 64Bit/1TB HD/ 8GB Ram/Avast Secureline     
*Dell Inspiron  xpSP4 PRO 32 Bit/Avast Premier 2015.10.2.2218
Layered Security Protection all OS's       Backup & Recovery> WD 500GB HD/Macrium Reflect
Do not confuse Kindness for Weakness

Offline coldblade101j

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Re: rootkit: unknown file -
« Reply #2 on: September 10, 2012, 03:37:37 AM »
here are the logs for otl mbam and asw

Offline schmidthouse

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Re: rootkit: unknown file -
« Reply #3 on: September 10, 2012, 03:47:34 AM »
I have notified our Malware Expert.
Due to Time Zone differences, he may not respond now until tomorrow. ;) :)
***HP ENVY 15K LT  W8.1 64Bit/750GB HD/ 16GB Ram/Avast Secureline
**HP Compaq Buisness LT W8.1 Pro 64Bit/1TB HD/ 8GB Ram/Avast Secureline     
*Dell Inspiron  xpSP4 PRO 32 Bit/Avast Premier 2015.10.2.2218
Layered Security Protection all OS's       Backup & Recovery> WD 500GB HD/Macrium Reflect
Do not confuse Kindness for Weakness

Offline essexboy

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Re: rootkit: unknown file -
« Reply #4 on: September 10, 2012, 12:23:49 PM »
AVG is probably detecting Norton which is also running on your system

Uninstall Norton from the control panel and then run the Norton removal tool   https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&product=home&pvid=f-home&version=1&lg=en&ct=us

Offline coldblade101j

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Re: rootkit: unknown file -
« Reply #5 on: September 10, 2012, 11:32:54 PM »
thank you so much i am very grateful to you for helping me. i thought this was something serious and i paniced. thank you sooooooooo much, ur awesome  man

Offline essexboy

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Re: rootkit: unknown file -
« Reply #6 on: September 10, 2012, 11:56:59 PM »
Is all well now ?