hi Inteli,
To help ease your concerns about getting help here, we have certified volunteer malware experts, all of whom have undergone extensive training in a school such as UNITE or other such.
If one is not certified, one is not allowed to give malware removal guidance to a user such as yourself.
One such is essexboy, who happens to be a teacher in malware analysis and removal.
I also inquired about getting assistance through these forums in the "virus and worms" section and the representative advised me that it would be unsafe to do so as anyone could post links and recommend non-credible downloads. This concerned me very much and now i feel left in the cold
This comment made by the representative likely was self-serving, as the point may have been to get you to pay for his business.
Normal turn around time is usually one day or less; this depends on differing time zone factors, as our malware experts live in different parts of the world, and take the time to volunteer the help needed when they are not working at their other job(s).
