update problem in version 7 free

[T_L_O_T_D]

hi
i recently downloaded avast 7 from website and it's my first time that i use this program. problem is when i try to update it i got a message which can't connect to server  and it can't download servers.def.vpx. i used diffrenet ways. uninstall and reinstall. use proxy. use direct connection. put permission in firewall. nothing happened :|. what should i do!? any idea?

[Pondus]

what other security programs do you have installed?
what antivirus did you use before installing avast?
have you uninstalled it ?

[T_L_O_T_D]

yes . i had nod 32 anti virus. i had uninstalled it before installing avast. and my firewall is windows firewall.

[Pondus]

run NOD32 removal tool and reboot ...nr #24      http://singularlabs.com/uninstallers/security-software/


did that change anything ?

[T_L_O_T_D]

no nothing changed. i don't get it why avast update should conflict with other AV which previously uninstalled from system? 

[Pondus]

no nothing changed. i don't get it why avast update should conflict with other AV which previously uninstalled from system?

it sometimes happen if the other AV had a firewall .....


but what update do you have ?

[=SKY=]

run NOD32 removal tool and reboot ...nr #24      http://singularlabs.com/uninstallers/security-software/

did that change anything ?

no nothing changed. i don't get it why avast update should conflict with other AV which previously uninstalled from system?

Perhaps the removal tool works better in safe mode (similar to avast! removal tool). Just an idea. Could this be, Pondus?

[Pondus]

Perhaps the removal tool works better in safe mode (similar to avast! removal tool). Just an idea. Could this be, Pondus?

click the info link in front of the tool link ....... i cant see any info saying it should be run in  safe mode, ...... on avast website it does

[CraigB]

Perhaps the removal tool works better in safe mode (similar to avast! removal tool).

Not neccessary to run the NOD tool in safe mode SKY, well the info states just to run it with no mention of safe mode.

T_L_O_T_D it might help to reset your windows firewall to default to start with and also set avast back to default ( settings/troubleshooting ), also check device manager-click on view and show hidden devices to see if there maybe some NOD32 drivers still installed.
 "Note" that it should not be neccessary to add exclusions for avast to the windows firewall unless you have activated the outbound protection.

Unless your system is actually connecting through a proxy then changing it so will do nothing, stick to the auto detect ( default ) and if there are then issues try direct connection.

If none of this has still helped then i'd suggest a clean install as remnants of NOD could have corrupted avast.

[=SKY=]

click the info link in front of the tool link ....... i cant see any info saying it should be run in  safe mode, ...... on avast website it does

Not neccessary to run the NOD tool in safe mode SKY, well the info states just to run it with no mention of safe mode.

OK guys, I understand!
It was just an idea, but I didn't look at the info link in front of the tool link...

[T_L_O_T_D]

well guys. i finally find out why :| avast banned some countries. i live in Iran and they banned iranian users :|! what a shame! we can't update with Iran IP. and the only way for update is using proxifier program and in program should go to profile>advanced>services and other users and check 2 option available in this program ( windows services and application run by other users ). then you can update avast easily. :|

[Pondus]

ahaa.... why did you not tell us at once   

see reply #39       http://forum.avast.com/index.php?topic=98853.0

[CraigB]

Thanks for the update T_L_O_T_D it never occured that you maybe in one of the restricted countries.

[DavidR]

No avast didn't ban the countries, that is part of an embargo that avast has to comply with.

- Banned Countries:
 It seems to be correct, Iran is on the list of countries where this sanction is applied, see this post in particular http://forum.avast.com/index.php?topic=98853.msg789135#msg789135.

[schmidthouse]

Been following this thread. Iran, never thought of looking at profile.