Avast Anti-Theft send SMS to Czech Republic

[luisitalopes]

Hello,

I have a problem, why Avast Anti-Theft send SMS to a number of Czech Republic (420720001669)?

Each SMS to Czech Republic cost me 0,26€ and it send 5 SMS!!

[reinhardholzner]

this is to keep our servers up-to-date about phone number state.
in the next release we'll include an option to turn those SMS off.

[Moosh]

All very well and good but I've uninstalled it because it's just cost me $3.25!

Thank you for that...

[FR]

Hello,

I installed the last version of Avast this week and the 16 january 2013 an SMS was sent to 420720001669 costing me 0.30 €.

The bug is not resolved yet...

[reinhardholzner]

this is no bug. we send the SMS to report SIM status but try to do it only if really necessary.
in next version I'll include a setting to turn this off.

[Lisandro]

this is no bug. we send the SMS to report SIM status

What does trigger this action?

in next version I'll include a setting to turn this off.

Good.

[reinhardholzner]

the action is triggered if we find a SIM in the phone where we do have no phone number record on the server yet.

this is no bug. we send the SMS to report SIM status

What does trigger this action?

in next version I'll include a setting to turn this off.

Good.

[hv.iitd]

the action is triggered if we find a SIM in the phone where we do have no phone number record on the server yet.

My usage bill also shows 5 SMS sent to Avast no. this happened with following conditions:
1) I switched my SIM card with a new one.
2) My earlier SIM was still working perfectly.
3) Avast anti-theft was properly working and Friend nos. were correctly saved in settings.

So my point is:
1) when I had proper settings with Friend nos. saved, why did your software sent SMS to your no. and not to my back-up numbers?
2) why your account profile page gives options for activating/de-activating e-mails but not SMS?

Kindly add features to give preference to e-mails or SMS to Friend numbers and not Avast no.

[reinhardholzner]

you changed the sim which will trigger such sms (but only until it works at least one time).
as said, it will be possible to disable the setting in next release.

[AnAvastUser]

Hi,

The last update was apparently "February 26, 2013", but I don't see an option to disable it. I was charged $0.50 for this issue so unless I just didn't see the option, I may just consider another app.

Hope to hear a response soon. Thanks!

[Filip Havlicek]

Hi,

the last update was for Mobile Security, not Anti-Theft. You will see separate notification for Anti-Theft updates.

Filip

[AnAvastUser]

Hi,

Thank you for the response. Do you happen to have an estimate as to when the next Anti-Theft update will be?

Thanks.

[Filip Havlicek]

Hi,

I'm not working on Anti-Theft so I don't know about its schedule, sorry

Filip

[minisergium]

Same problem here. Why sending so many SMS? Not enough with just one to notify the SIM change? I've spent some unexpected bucks in this (SMSs to my girlfriend and to Czech Republic) and that's not right. You SHOULD prevent about it and fix the "sending lots of sms" thing. Also, why can't I choose an email or wapp or gtalk or any other messaging app installed to send FREE alerts? Thanks.

[reinhardholzner]

hello the new updated version of anti-theft allows you to disable sending of those sms (go to avast account settings within your anti-theft client).