Avast Anti-Theft send SMS to Czech Republic

[Eddy]

It is not a bug as svhelak explained.
It is supposed to work that way.
The only one you can blame is yourself.
Money back for something you haven't paid for?
It is a free product !

[REDACTED]

And the feature is off by default.

[REDACTED]

Thanks to AVAST anti theft for sending 184 SMS to Checz or USA numbers, so I was charged 110Euros in one month.!!!

[Lisandro]

Thanks to AVAST anti theft for sending 184 SMS to Checz or USA numbers, so I was charged 110Euros in one month.!!!

https://blog.avast.com/2014/07/02/how-to-prevent-unnecessary-costs-of-avast-sms-notifications-when-replacing-your-sim-card/
When installing Avast AntiTheft you were warned that send SMS is necessary to find a lost phone. You seem to have changed your SIM there...

[REDACTED]

Hello,

Sadly I had the same issue, 11 SMS from foreign country to Czec Republic, so yes we will say it's my fault because I really didn't see this coming with the anti theft product... But maybe AVAST should change something to let dumb people like me having a chance to avoid this case.

Beside this, my phone sent also 30 SMS to my wife (which was just near me) but she received nothing visible on her phone ! It's exactly during the same period, so it's sure it's a bug link to this poor application (and we were in a trip, so too bad, each SMS was 0.30€...).

My whole family use AVAST on our computers since so many years, it's a big deception.

[REDACTED]

I have taken Avast off everything I have after being charged £7.70 in 3 days for text msgs.  I have also been on to Vodafone who have blocked the number and are going to look into it. 

[REDACTED]

This is soooo strange can someone explain what is a chech phone number doing in this app. What is its function. Relay strangeeee. I want an explanation i am also a programmer and i will understand.

[REDACTED]

got it. Sorry.  This is the best antitheft app aout there it has a few bugs but i hope you fix them.

[REDACTED]

I just realized this same issue. From 16 oct - 18 oct 2015, i was charged for 14 ISMSs sending to Czech republic number +420720001669 for 3.540 US Dollar (126 Thai Baht). How do you compensate this to me? RVSP

[REDACTED]

This is soooo strange can someone explain what is a chech phone number doing in this app. What is its function. Relay strangeeee. I want an explanation i am also a programmer and i will understand.

All i know is Avast is a Czech company.

references:
https://en.wikipedia.org/wiki/Avast_(software_company)
http://blog.m-sec.net/2012/avast-mobile-security-is-sending-sms-without-user-knowledge/#respond

[Eddy]

Forza,

no compensation will be given.
It was your own choice to have the option enabled.

[REDACTED]

 After I made the upgrade to pay-Avast and after having paid  the fee , I get, a couple of times per week, a charge on my provider's account of €0.40, totalling by now around €13.00 for SMS messages to the Czech Republic, destination number 420720001660.
1. Can Avast please stop this practice?
2. Why this charge?
3. If this involves a bug, how can the safety net of Avast fail to block it?
4. If the only solution is to stop the tracking feature, Avast  please do so forthwith.
5. How do I recoup the charges?
Emmy (emma.van.winkel@telenet.be)

[Eddy]

Looks like we have another one who likes to receive spam mails.
Emma, it is a really bad practice to post your email on a public webboard.
Bad guys are harvesting them and abuse them.

Please read the thread before posting in it.
Answer has already been given in replies 43, 48 and others.

1]
It is not up to avast to stop the sms notifications.
You can disable them if you want.

2]
It is not avast that get the money from the sms's.
It is your service provider charging you for them.

3]
It is not a bug.

4]
See 1]

5]
It is/was your own choice to have the option enabled.
And since it is not a bug and not avast who charged you, you are not entitled to a refund.
If you get a refund, fall on your knees and kiss the ground.

[REDACTED]

I don't know whether this is what happens to other people, but it seems I received an email from Avast on each occasion it sent an SMS.  That email just told me the location of my phone with no explanation as to why it was being sent.

It would be helpful if the email said that it was as a result of a SIM change and that an SMS had been sent to Avast to trigger it.

It would also be helpful if the system didn't keep sending SMS's at random intervals from one SIM change without checking that this was desired.

[Eddy]

Andy,

for support please start your own thread.