Author Topic: Hello and HELP!  (Read 12736 times)

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Offline Guts717

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Re: Hello and HELP!
« Reply #45 on: September 30, 2012, 07:50:03 PM »
OK, I just ran the scan and here is the log it made.

Offline essexboy

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Re: Hello and HELP!
« Reply #46 on: September 30, 2012, 09:30:24 PM »
Any further redirects ?

Offline Guts717

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Re: Hello and HELP!
« Reply #47 on: September 30, 2012, 10:16:34 PM »
It was pretty rare after we fixed the majority of the issue, So it might take me a day or two before I notice a redirect anywhere. I'll let you know if I see anything. And again, I can't thank you enough!

Offline essexboy

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Re: Hello and HELP!
« Reply #48 on: September 30, 2012, 11:23:43 PM »
OK once you are happy let me know and I will tidy up

Offline Guts717

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Re: Hello and HELP!
« Reply #49 on: October 01, 2012, 07:37:23 PM »
So far, so good!

Offline essexboy

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Re: Hello and HELP!
« Reply #50 on: October 01, 2012, 07:41:40 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
SPRING CLEAN

To manually create a new Restore Point
 
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create
Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

Offline Guts717

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Re: Hello and HELP!
« Reply #51 on: October 01, 2012, 11:04:08 PM »
OK, I did everything you just told me to do. Java said I had the most up to date version, but just needed to remove an older version. And I downloaded the file hippo program, but it say's that a device attached to the system is not functioning.

Offline essexboy

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Re: Hello and HELP!
« Reply #52 on: October 01, 2012, 11:11:53 PM »
Typical, there is always the odd sytem that does not like a programme for no real reason that can be found.  It looks like you and filehippo are in that category

Offline Guts717

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Re: Hello and HELP!
« Reply #53 on: October 01, 2012, 11:15:55 PM »
OK, So that means that we are finished and every thing is cleaned up now?

Offline essexboy

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Re: Hello and HELP!
« Reply #54 on: October 01, 2012, 11:22:05 PM »
As long as you are happy, you are good to go  ;D

Offline Guts717

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Re: Hello and HELP!
« Reply #55 on: October 01, 2012, 11:48:47 PM »
Woo! Thanks! Thanks a lot!