Author Topic: Avast free crashed after definition update on XP  (Read 3397 times)

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cooby

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Avast free crashed after definition update on XP
« on: September 26, 2012, 03:31:01 PM »
Update came in at 9:04, followed immediately by some crash and Microsoft wanted to send error report.
Microsoft Event log entry:
Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      9/26/2012
Time:      9:05:14 AM
User:      N/A
Computer:   TOSHIBA
Description:
Faulting application avastui.exe, version 7.0.1466.549, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010a1b.

Avast Error log:
Wed Sep 26 09:05:04 2012
 -> topLevelExceptionFilter addr=7c910a1b code=c0000005
Wed Sep 26 09:05:04 2012
 -> Calling generateExceptionReport
Wed Sep 26 09:05:05 2012
 -> Returning EXCEPTION_CONTINUE_SEARCH.

Avast HTMLRemoteContent.log:
09/26/2012, 09:04:17    InternetReadFile returned  200 for: http://program.avast.com/api/?action=1&p_aas=0&p_adp=0000&p_age=60&p_cid=1&p_cpv=117441978&p_elm=55&p_fim=0&p_fsh=11.4&p_fsm=25424&p_idw=0&p_iid=0&p_inf=17&p_lan=1033&p_lci=1033&p_let=24&p_lex=306&p_lic=0&p_lid=en-us&p_lng=en&p_lqa=0&p_lqe=0&p_lst=0&p_lsu=24&p_man=0&p_mim=0&p_msm=226&p_osv=5.1&p_pro=0&p_rcv=1&p_reh=800&p_rew=1280&p_sem=0&p_sim=0&p_som=0&p_ssm=0&p_vbd=1466&p_vep=7&p_ves=0&p_wim=0&p_wnf=1&p_wsm=70554
09/26/2012, 09:04:17    InternetReadFile returned  200 for: http://static.avast.com/program/api/images/background-toaster-orange-grad.png
09/26/2012, 09:04:17    InternetReadFile returned  200 for: http://static.avast.com/program/api/images/button-flex-gray-dark.png
09/26/2012, 09:04:17    InternetReadFile returned  200 for: http://static.avast.com/program/api/images/chart-toaster.png
09/26/2012, 09:04:28    HttpSendRequest returned  12017 for: Host: www.google-analytics.com
09/26/2012, 09:04:28    HttpSendRequest returned  12017 for: Host: www.google-analytics.com
09/26/2012, 09:05:03    InternetReadFile returned  200 for: http://s.program.avast.com/api/?action=1&p_aas=0&p_adp=0000&p_age=60&p_cid=1&p_cpv=117441978&p_elm=80&p_fsh=11.4&p_idw=0&p_iid=0&p_inf=17&p_lan=1033&p_lci=1033&p_let=24&p_lex=305&p_lic=0&p_lid=en-us&p_lng=en&p_lqa=0&p_lqe=0&p_lst=0&p_lsu=24&p_man=0&p_osv=5.1&p_pro=0&p_rcv=1&p_reh=800&p_rew=1280&p_vbd=1466&p_vep=7&p_ves=0&p_wnf=1
09/26/2012, 09:05:03    InternetReadFile returned  200 for: http://static.avast.com/program/api/images/toaster_green_bg.jpg
09/26/2012, 09:05:03    InternetReadFile returned  200 for: http://static.avast.com/program/api/images/button-toaster.png

There is a minidump(?) File is unp35697324.tmp.mdmp. I can't read it.

Avast Icon in the system tray no longer functions. I will be rebooting.
« Last Edit: September 26, 2012, 05:41:35 PM by cooby »

Offline mikaelrask

  • Avast Evangelist
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Re: Avast free crashed after definition update on XP
« Reply #1 on: September 26, 2012, 07:21:26 PM »
hey and welcome to the forum.

i suggest you try a repair of avast and see if that could solve the problem.

start/control panel/ add /remove programs go to avast antivirus hit the uninstall button when the screen comes up on avast hit the option repair.

if that does not work try a clean installation from scratch.

good luck
Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

cooby

  • Guest
Re: Avast free crashed after definition update on XP
« Reply #2 on: September 27, 2012, 03:01:37 AM »
WHY ?? Why repair?

Also what's avast doing going to google analytics?
« Last Edit: September 27, 2012, 03:30:22 AM by cooby »