Author Topic: avastui wont start  (Read 10619 times)

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Offline h4x0r

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avastui wont start
« on: September 29, 2012, 01:28:54 AM »
Hi,

i have the latest avast free on my xp sp3 32bit laptop. it was working fine for at least a month until microsoft's last update release. since then, when i start, i no longer see the avast icon in system tray but avastsvc is running. Also, shutdown takes considerably longer than it used to.

i tried a repair install. the repair completed ok but the problem remains.
i tried a complete uninstall/re-install but the problem remains.


a full scan with malwarebytes free shows 0 malicious items.
No other anitvirus software installed.

any ideas how to fix this?

thx

Offline DavidR

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Re: avastui wont start
« Reply #1 on: September 29, 2012, 02:31:34 AM »
Do you have any anti-spyware installed (if so what) ?
What firewall do you use ?

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline h4x0r

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Re: avastui wont start
« Reply #2 on: September 29, 2012, 09:54:10 AM »
hi,

i have malwarebytes free version installed, so no realtime protection there. I don't have any other security software installed. I use the standard windows firewall. As i said, everything was working fine for at least a month and i haven't installed/uninstalled anything in that time.

thanks

Offline Asyn

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Re: avastui wont start
« Reply #3 on: September 29, 2012, 10:02:57 AM »
1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline h4x0r

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Re: avastui wont start
« Reply #4 on: September 29, 2012, 10:42:23 AM »
hi,
i booted in safe mode -> ran uninstall utility -> rebooted into normal mode -> installed avast free -> rebooted


problem still remains  :((

Offline Asyn

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Re: avastui wont start
« Reply #5 on: September 29, 2012, 10:47:10 AM »
...when i start, i no longer see the avast icon in system tray but avastsvc is running.

Did you maybe just hide the icon..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline h4x0r

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Re: avastui wont start
« Reply #6 on: September 29, 2012, 10:51:44 AM »
hi,

no icon is not hidden, besides:
1. avastui.exe is not shown in running tasks
2. abnormally long delay on shutdown


Offline Asyn

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Re: avastui wont start
« Reply #7 on: September 29, 2012, 11:27:39 AM »
Is "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui present and activated in startup..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline h4x0r

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Re: avastui wont start
« Reply #8 on: September 29, 2012, 12:48:13 PM »
yes, it is

Offline Asyn

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Re: avastui wont start
« Reply #9 on: September 29, 2012, 04:29:58 PM »
To rule out an infection: Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline h4x0r

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Re: avastui wont start
« Reply #10 on: September 29, 2012, 05:58:23 PM »
hi,

please find attached all the logs you requested. Are there any issues? please note that as a precaution, earlier today I uninstalled avast and installed microsoft security essentials, which seems to run OK.

thanks

Offline h4x0r

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Re: avastui wont start
« Reply #11 on: September 29, 2012, 05:59:43 PM »
last log...

Offline Asyn

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Re: avastui wont start
« Reply #12 on: September 29, 2012, 06:05:07 PM »
I'll ask an expert to take a look at your logs.
Btw, you should update your IE, it's way outdated..!!
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline h4x0r

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Re: avastui wont start
« Reply #13 on: September 29, 2012, 06:21:34 PM »
ok thanks.

i only use ie for updating windows. latest stable release firefox is my main browser. do i still need to update ie?

thanks

Offline Asyn

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Re: avastui wont start
« Reply #14 on: September 29, 2012, 06:24:08 PM »
1. ok thanks.
2. i only use ie for updating windows. latest stable release firefox is my main browser. do i still need to update ie?

1. You're welcome.
2. Yes..!!!
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0