avastui wont start

[h4x0r]

Hi,

i have the latest avast free on my xp sp3 32bit laptop. it was working fine for at least a month until microsoft's last update release. since then, when i start, i no longer see the avast icon in system tray but avastsvc is running. Also, shutdown takes considerably longer than it used to.

i tried a repair install. the repair completed ok but the problem remains.
i tried a complete uninstall/re-install but the problem remains.


a full scan with malwarebytes free shows 0 malicious items.
No other anitvirus software installed.

any ideas how to fix this?

thx

[DavidR]

Do you have any anti-spyware installed (if so what) ?
What firewall do you use ?

[h4x0r]

hi,

i have malwarebytes free version installed, so no realtime protection there. I don't have any other security software installed. I use the standard windows firewall. As i said, everything was working fine for at least a month and i haven't installed/uninstalled anything in that time.

thanks

[Asyn]

1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

[h4x0r]

hi,
i booted in safe mode -> ran uninstall utility -> rebooted into normal mode -> installed avast free -> rebooted


problem still remains  (

[Asyn]

...when i start, i no longer see the avast icon in system tray but avastsvc is running.

Did you maybe just hide the icon..??

[h4x0r]

hi,

no icon is not hidden, besides:
1. avastui.exe is not shown in running tasks
2. abnormally long delay on shutdown

[Asyn]

Is "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui present and activated in startup..??

[h4x0r]

yes, it is

[Asyn]

To rule out an infection: Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0

[h4x0r]

hi,

please find attached all the logs you requested. Are there any issues? please note that as a precaution, earlier today I uninstalled avast and installed microsoft security essentials, which seems to run OK.

thanks

[h4x0r]

last log...

[Asyn]

I'll ask an expert to take a look at your logs.
Btw, you should update your IE, it's way outdated..!!

[h4x0r]

ok thanks.

i only use ie for updating windows. latest stable release firefox is my main browser. do i still need to update ie?

thanks

[Asyn]

1. ok thanks.
2. i only use ie for updating windows. latest stable release firefox is my main browser. do i still need to update ie?

1. You're welcome.
2. Yes..!!!