Receiving change of sim card messages every time phone is re-set

[Jasnick]

HTC One XL: got a new sim card on return from overseas and now every time the phone is re-set and and even at other times am getting the phone message  Alert.  This is good because it is working, but I perhaps did not set Password Recovery because I have no way of opening the Avast app and getting at the settings to tell Avast that this sim is OK and to make it the default.

Is the only answer to uninstall and re-install everything (Avast Secutrity and Anti-theft) ?

Thanks

Its OK now - remembered  PIN

[reinhardholzner]

so still trouble?

[kawili]

hi,
what if you can't remember the pin completely.

[Filip Havlicek]

Hi,

you can restore your PIN using recovery phone number as well as via avast! Account.

Filip

[kawili]

hi, how do i do this.

[Lisandro]

hi, how do i do this.

Login at my.avast.com (if you've previously registered at it...).

[kawili]

thank you for this information but still i cannot find my device under devices....

[Filip Havlicek]

Did you connect your device to the account? In AMS it's Settings-avast! Account.

Filip

[kawili]

i don't think so because at the moment it is in stealth mode and i can't access it. and how can i do it using the recovery phone number?

[Filip Havlicek]

You have to enter AMS/AAT and go to Settings, there you should be able to set up the recovery phone number. When it is done, there will be an option in the password dialog to send a recovery SMS with a temporary access PIN.

Filip

[kawili]

what is the url for AMS/AAT. I think am not getting you.

[Filip Havlicek]

AMS = avast! Mobile Security, AAT = avast! Anti-Theft

If you have only AAT installed and it's hidden, you access it by calling your PIN (literally).
You can access AMS the common way by clicking on its icon.

Filip

[kawili]

i have installed AAT but when i try to call it  is being disconnected.

[reinhardholzner]

seems you're calling the wrong code.. are you sure you remember your PIN (max 6 digits)?

[kawili]

if the code is wrong is there a way i can recover it?