Analyzing a suspicious program pop-up won't go away!

[luluh79]

I cannot get the pop-up to close when avast decides to send a program to the sandbox.  I have added the file to the exceptions list, but that doesn't seem to matter either.  I am trying to run eLiveBrowser for an online school, but avast keeps saying it is a suspicious program.  The only way I can get rid of the pop-up is to completely restart my computer, but even after adding the file as an exception the box still pops up.  I am using the free version, so is there a way to get rid of this pop-up?  Please don't simply suggest upgrading to the pro version - if this is the type of issues I can expect when using avast!, it will guarantee that I choose a different antivirus software.

[Pondus]

see screen shot #47 - 48  http://www.softpedia.com/progScreenshots/Avast-Home-Edition-Screenshot-6474.html

sett action to take: to ask, then when you get the pop up, select run normal and remeber my answer

did that work ?

[Sequoyah]

I have done everything that you  said, but nothing happened. I have used this one program for the last 7 years, and this is the first time that avast has said anything about the program. And I have tried to terminate now button, but it just keeps running, and running. How do I shut it off?
Thanks for your help,
Sequoyah

[Pondus]

@Sequoyah

what program?

if you add the program file to chest manually (it will only be a copy) then you can right click it and upload to avast lab
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