Author Topic: Avast for Dummies ?  (Read 4286 times)

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2Hyper

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Avast for Dummies ?
« on: September 30, 2012, 11:28:20 PM »
Good afternoon.
I just purchased the Avast Internet Security software ( an hour ago). I have it on my computer (not the one i'm on right now)  and everything appears to be running. Granted there are features that i am not familiar with. My problem is, now that it is operational, I can't seem to get on line....at all. Even when attempting to get support, it wont open a site. It keeps telling me a problem displaying (...) has caused Internet Explorer to refresh the web page using Compatability View. I am running a new machine with Windows 7..

I have used Avast before in the past and i'm running the free version on this computer as well. I purchased software a few years ago for a different computer (no longer in use) and didn't have any problems at that time running it.

Any help would be greatly appreciated. I can't even down load the manual right now...

Rob

Offline Pondus

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Re: Avast for Dummies ?
« Reply #1 on: September 30, 2012, 11:43:18 PM »
Quote
I am running a new machine with Windows 7..
was this new computer delivered with a preinstalled antivirus? 
if so, did you uninstall it before installing avast?

2Hyper

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Re: Avast for Dummies ?
« Reply #2 on: October 01, 2012, 12:01:55 AM »
Yes, it had Norton installed and i did uninstall it prior to purchasing the Avast.

2Hyper

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Re: Avast for Dummies ?
« Reply #3 on: October 01, 2012, 12:04:09 AM »
I also just ran a repair and still not able to access the internet.

Offline schmidthouse

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Re: Avast for Dummies ?
« Reply #4 on: October 01, 2012, 12:10:56 AM »
Yes, it had Norton installed and i did uninstall it prior to purchasing the Avast.

How did you uninstall Norton?
You need to use the Vender Clean-up/Uninstall Tool. just to make sure there are no remnants left over to corrupt/interfere with Avast ;)

REMOVAL TOOLS

http://singularlabs.com/uninstallers/security-software/
« Last Edit: October 01, 2012, 12:12:57 AM by schmidthouse »

2Hyper

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Re: Avast for Dummies ?
« Reply #5 on: October 01, 2012, 12:22:04 AM »
I uninstalled it from my control panel. Now, i will save the site you gave me to use. However, i can't access the internet from the computer i am having trouble with. The computer with issues is not the computer i am curently typing from. I am at a total loss here. I am not IT savey. I'm beginning to think my next recourse is to uninstall Avast as well and start over. I don't know, i've never had any trouble with the Avast product till now....

Offline essexboy

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Re: Avast for Dummies ?
« Reply #6 on: October 01, 2012, 12:24:35 AM »
Uninstall Avast, download both the Norton removal tool  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&product=home&pvid=f-home&version=1&lg=en&ct=us

Download aswClear from here
Go to Programs and Features > add/remove and uninstall Avast
Reboot back to safe mode and run aswClear (
Reboot

Install the updated Avast

2Hyper

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Re: Avast for Dummies ?
« Reply #7 on: October 01, 2012, 12:34:45 AM »
Ok...going to the other computer to uninstall now and try again... See what happens...Thanx

2Hyper

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Re: Avast for Dummies ?
« Reply #8 on: October 01, 2012, 01:30:26 AM »
Ok... all is good now. Avast is reloaded and working. Thanx for all the help...

CharleyO

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Re: Avast for Dummies ?
« Reply #9 on: October 03, 2012, 11:51:54 PM »
***

Welcome to the forums, 2Hyper !

I'm glad you found the help you needed and got it all sorted out.


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