Author Topic: can't remove an avast warning  (Read 3340 times)

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nicollo47

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can't remove an avast warning
« on: October 05, 2012, 04:15:58 PM »
i get the message that avast is analyzing a suspicious program and is running it in the avast sandbox --- there is a "terminate now" button in the display but clicking on it has no effect and i can't move the box in which message appears so it blocks some of my display --- how do i get rid of the message without disabling avast
thanks nick

Offline DavidR

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Re: can't remove an avast warning
« Reply #1 on: October 05, 2012, 04:21:38 PM »
Reboot.

I would also make note of the file name and location of the file that was sandboxed and post details in your next post.

Personally I would set the AutoSandbox mode to Ask, this gives you more interactive control if a file should be run in the autosandbox. Though you would have to have some knowledge of your system and what you were doing at the time the autosandbox 'asks' what action should it take.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

nicollo47

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Re: can't remove an avast warning
« Reply #2 on: October 05, 2012, 05:37:03 PM »
thanks for your prompt response

additional information:

the file that is being sandboxed and its path  are as follows:

C:\Program Files (x86)\Portrait Displays\HP My Display\DTHtml.exe

the operating system is:
OS Name   Microsoft® Windows Vista™ Home Premium
Version   6.0.6002 Service Pack 2 Build 6002

the AutoSandbox mode is set to "Ask"


Offline DavidR

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Re: can't remove an avast warning
« Reply #3 on: October 05, 2012, 06:01:46 PM »
Is your system an HP ?
If so is this is an HP application that came installed and has been on the system for some time (check the file properties for created date) ?

If the above are all positive answers (and it has been on the system for some time) you could add it to the AutoSandbox, Settings, AutoSandbox 'Files that will be excluded from automatic sandboxing.'
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Nesivos

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Re: can't remove an avast warning
« Reply #4 on: October 05, 2012, 06:55:58 PM »
I have the same problem every time I try to do a "Syncbreeze" update even though Syncbreeze itself is set to ignore in the Auto-Sandbox and Auto-Sandbox is set to Ask.   I had it happen this morning when I tried to do an update to Syncbreeze on my three Windows 7 SP1 computers.  After a few clicks I was able to close the avsat! box that said Terminate and then install the update.

Sorry I don't remember exactly how I did it.  It was about 3 AM when I did it so I was at least half asleep at the time. ;D

nicollo47

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Re: can't remove an avast warning
« Reply #5 on: October 05, 2012, 08:35:26 PM »
your help is deeply appreciated  --- rebooting worked --- and i will try the exclusion procedure

Offline DavidR

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Re: can't remove an avast warning
« Reply #6 on: October 05, 2012, 09:14:55 PM »
You're welcome, let us know how/if the exclusion works.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.2.6003 (build 22.2.7013.717) UI 1.0.697/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security