HI,
I have downloaded AIS again, and can now get the additional protection that I paid for. Not sure exactly what unblocked this as I was trying all kinds of different things but it works.
Thanks to all who have responded on this topic, you guys definitely pointed me in the right direction. This is just such a great forum, love it!! and love my Avast. Happy now that I paid for the extra protection.
Thanks again!
Cheers,
Janice