Author Topic: "Preparing Your Desktop" - Black screen with an error message.  (Read 2079 times)

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Pokesaver

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"Preparing Your Desktop" - Black screen with an error message.
« on: October 05, 2012, 09:05:29 PM »
I've had this happen once before and a restart usually fixes it. I think it has to do with a profile error, but I'm not sure if is has anything to do with avast! so I'm asking anyway.

I am running Windows 7 64-bit, avast! Free, and MBAM Free. Thanks for the help.

If you need to know specs, it's an Intel i5, 1.5 TB hard drive, 8 gb of ram, and a HTI Radeon 6450 graphics card.

Offline DavidR

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Re: "Preparing Your Desktop" - Black screen with an error message.
« Reply #1 on: October 05, 2012, 09:26:26 PM »
The most important thing is missing, what is the error message on the black screen ?

A Black screen crash, is usually hardware related (heat, etc.) and doesn't normally have any text or error message on it. So this is somewhat strange.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Pokesaver

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Re: "Preparing Your Desktop" - Black screen with an error message.
« Reply #2 on: October 05, 2012, 09:37:11 PM »
Something about not being able to connect to the windows service. I was sort of impatient so I force-reset 1 second before the screen so I saw it for about 1/10 of a second :P

Offline DavidR

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Re: "Preparing Your Desktop" - Black screen with an error message.
« Reply #3 on: October 05, 2012, 11:03:06 PM »
I would have waited a little longer to get as much info as possible, given the inability to connect to the windows service it wasn't going to be doing anything in a hurry.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security