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Author Topic: Activation problem  (Read 9094 times)

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Offline atelier0807

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Activation problem
« on: October 13, 2012, 10:42:32 AM »
Recently i formatted my pc, and just now i wanted to activate my license again, avast said that this activation code was being used on another computer. Any solution to fix this problem? i just contacted the Technical Support but they haven't reply yet.
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Offline Asyn

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Re: Activation problem
« Reply #1 on: October 13, 2012, 04:59:18 PM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline atelier0807

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Re: Activation problem
« Reply #2 on: October 14, 2012, 07:00:03 AM »
Avast! Pro
Version 7
Windows 7 64 bit
No other security software installed

I activated my license before, but after that i formatted my pc and want to activate again, Avast pop out a message box saying that this license is currently being used on another pc.
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Offline Asyn

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Re: Activation problem
« Reply #3 on: October 14, 2012, 08:17:26 AM »
1. Download avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.

Does it work now..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline atelier0807

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Re: Activation problem
« Reply #4 on: October 14, 2012, 09:42:32 AM »
Same.
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Offline Asyn

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Re: Activation problem
« Reply #5 on: October 14, 2012, 09:53:01 AM »
Did you buy your license from Avast directly or via a reseller..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline atelier0807

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Re: Activation problem
« Reply #6 on: October 14, 2012, 10:34:20 AM »
Reseller. This license can be activated. I activated it before then after that i formatted my pc and cannot be reactivate again.
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Offline atelier0807

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Re: Activation problem
« Reply #7 on: October 14, 2012, 10:37:27 AM »
After format my pc and want to activate again it cannot already.
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true indian

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Re: Activation problem
« Reply #8 on: October 14, 2012, 10:39:58 AM »
Hmm...Have you activated this license on another machine before you did it on your machine.

You ask for support by sending a e-mail to sales@avast.com
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Offline Asyn

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Re: Activation problem
« Reply #9 on: October 14, 2012, 10:47:38 AM »
Quote from: atelier0807 on October 14, 2012, 10:34:20 AM
Reseller.

You should contact the reseller then.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline atelier0807

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Re: Activation problem
« Reply #10 on: October 14, 2012, 11:05:41 AM »
Quote from: true indian on October 14, 2012, 10:39:58 AM
Hmm...Have you activated this license on another machine before you did it on your machine.

You ask for support by sending a e-mail to sales@avast.com

I activated this license on same machine. Just formatted the OS.
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Offline Asyn

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Re: Activation problem
« Reply #11 on: October 14, 2012, 11:21:49 AM »
See: Reply #9
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

DBenjamin85

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Re: Activation problem
« Reply #12 on: October 14, 2012, 01:30:08 PM »
Since I was perhaps planning to do a reformat myself, do I just need to make sure that I uninstall AIS 7 from the machine before formatting or will I need to ask for my license file to be be resent anyway?  I bought AIS through the official site.
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Offline Asyn

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Re: Activation problem
« Reply #13 on: October 14, 2012, 01:36:07 PM »
Quote from: DBenjamin85 on October 14, 2012, 01:30:08 PM
Since I was perhaps planning to do a reformat myself, do I just need to make sure that I uninstall AIS 7 from the machine before formatting or will I need to ask for my license file to be be resent anyway?  I bought AIS through the official site.

As you did buy from the Avast-Store, just reformat and you can insert your license after you reinstalled AIS.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

true indian

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Re: Activation problem
« Reply #14 on: October 14, 2012, 01:37:59 PM »
1. open your existing license file in Notepad
2. go to http://www.avast.com/resend-license.php, fill in the email address you used for purchase, the avast license key which you can find in the license file you opened in step 1, and the verification code
3. hit the "Resend license" button.
4.Insert the Lisence file re-sent to you via e-mail.
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