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Author Topic: email problem  (Read 2674 times)

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Dan Wiron

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email problem
« on: October 12, 2012, 02:22:21 PM »
I am having problems with one of my email accounts. Technical support from Bell identified that Avast was preventing my computer from sending and receiving email since an Avast update. I did not have this problem before. It has been about two months. I have 3 email accounts and 2 of them are fine. The Bell account is my office account that I also use on my home computer. When I open Windows Live Mail 2011, at home, I get a popup asking for my Bell account password. I enter it and it just keeps popping up again. When I cancel it, I get an error that indicates my password is wrong. If I turn Avast off, everything works fine.

Does anyone have a solution for this problem?

Thanks
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Offline schmidthouse

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Re: email problem
« Reply #1 on: October 12, 2012, 06:21:23 PM »
Welcome to the forum:
Some basics please: What Avast/ What version/ What OS. Any Email Client? Outlook etc?
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Offline Pondus

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Re: email problem
« Reply #2 on: October 12, 2012, 08:54:21 PM »
i think i would try a avast repair and see if that changes anything
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Offline schmidthouse

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Re: email problem
« Reply #3 on: October 12, 2012, 09:10:32 PM »
Quote from: Pondus on October 12, 2012, 08:54:21 PM
i think i would try a avast repair and see if that changes anything

I was thinking about the SSL settings. Often and issue. :)
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Dan Wiron

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Re: email problem
« Reply #4 on: October 13, 2012, 03:18:26 AM »
As I mentioned, the email client is Window Live Mail 2011. Avast version is 7.0.1466. I am running Windows 7. Help is appreciated. Thanks

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Offline schmidthouse

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Re: email problem
« Reply #5 on: October 13, 2012, 06:44:49 PM »
Quote from: Dan Wiron on October 13, 2012, 03:18:26 AM
As I mentioned, the email client is Window Live Mail 2011. Avast version is 7.0.1466. I am running Windows 7. Help is appreciated. Thanks

Have you tried a 'Repair' of Avast as Pondus suggested in prior post? :)
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