my.avast.com account <-> Security Status:Off

[chris..]

Hi,

Since I created a "my.avast.com" account for 3 Pcs , I have often a Security Status:Off on each pcs with by example : "Last communication:8 days ago" even if avast is up to date and says I'm connected with my email account.

Of course , If I log out than log on again by the avast setting account way , a new device appears with the same name (and same local IP) , Security info is now right with reality but it's annoying the old activity log missing.

Have I any chance to optain something good?

Thanks

[CharleyO]

***

Have you tried a repair of Avast?


For XP -

Control panel  >  Add/remove programs  >  click once on avast to select it  >  click on Change/Remove  >  scroll down the left pane and click on repair  >  click OK  >  follow directions.

For W7 -

Control Panel  >  Programs  >  Programs and Features  >  click on avast  >  click on Uninstall/Change  >  click on Repair from the left pane  >  then folllow the steps.


***

[chris..]

Hello,

Yes I have done it 2 or 3 time since my.avast aviable . Even done a clean install with the tool when I had 7.0.1451 other issue.
But pb (it's not a big pb )always here.
I don't know if it's able to create trouble but I change many time / day  my IP WAN.

[chris..]

Hello ,

again today , ... , and on each 3 pc at the same time => last com = 33 h even when set to 10 min (disconnect/connect) , reboot pc....

1 hour ago I updated AIS to the new version (7.0.1473) on 2 pc , then strange : new devices (with the same old name) were found and add to my profile

fortunately I can delete old , otherwise ....
   

[jtl999]

Updated avast and did not need to do anything else.

[chris..]

Hello,

and since yesterday , nothing correct even after reboot , reconnect , wait and wait , .....

[lilsheba63]

I have avast pro and my status shows OFF and not protecting my computer. There are several options that are given to correct this problem but nothing works!!!! I am really not wanting to install another antivirus but I cant leave this computer that belongs to my mom unprotected! PLEASE HELP! This was a 40 dollar program that wont work now at all!

[culinor]

Please report your AVAST version too.
There is another TOPIC for this issue - All Devices Stopped Reporting to AVAST Account - CRITICAL
Please search before posting new topics cos. many topics on the same issue waters down the problem. 

[chris..]

I have avast pro and my status shows OFF and not protecting my computer. There are several options that are given to correct this problem but nothing works!!!! I am really not wanting to install another antivirus but I cant leave this computer that belongs to my mom unprotected! PLEASE HELP! This was a 40 dollar program that wont work now at all!

Right to say we would like to pay for a completed worked product and I don't think "myavast.com" account is very reliable tool.

But on the other hand , it's not an essential tool. The main use of avast seems to be ok , and it's what we need for our computer security.
Maybe a lot of others antivirus don't have this tool at all

So , wait and see for this "all devices stopped" issue on my.avast

[Gopher John]

The problem isn't with Avast programs, but the myavast servers.

http://forum.avast.com/index.php?topic=107703.msg855016#msg855016

The servers worked for me yesterday as it was showing my devices as secure, but today shows unsecured.  No information is shown when clicking on "View Details" so the servers aren't working as they should right now.