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Author Topic: Avast.com reporting antitheft not installed when it is.  (Read 3933 times)

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Offline bstock

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Avast.com reporting antitheft not installed when it is.
« on: October 19, 2012, 02:08:08 PM »
Hi,

Have been using avast mobile with anti theft module for sometime but a few months ago after updating, avast.com was reporting my anti theft module as uninstalled, this is in spite of the fact that notifications tab reports that anti theft has been enabled.

I'ts a mystery to me?
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Acer Aspire 5742Z / Pentium P6100 2GHz / 4GB Ram / 500GB HDD / Windows 7 Home Premium / Avast!Internet Security 7.0.1456 / SUPER AntiSpyware Professional / Malwarebytes Anti-Malware Free /Firefox 14.0.1/ IE9 / Mozilla Thunderbird 14.1 / TrueCrypt

zib

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Re: Avast.com reporting antitheft not installed when it is.
« Reply #1 on: October 21, 2012, 06:59:49 AM »
same issue here. I have two almost identical devices. but the second one never appears as installed on the portal.
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Offline bstock

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Re: Avast.com reporting antitheft not installed when it is.
« Reply #2 on: October 21, 2012, 09:06:57 AM »
SOLVED:

Disconnect your phone from my.avast through mobile security setting on phone then reconnect
Worked for me :-)
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Acer Aspire 5742Z / Pentium P6100 2GHz / 4GB Ram / 500GB HDD / Windows 7 Home Premium / Avast!Internet Security 7.0.1456 / SUPER AntiSpyware Professional / Malwarebytes Anti-Malware Free /Firefox 14.0.1/ IE9 / Mozilla Thunderbird 14.1 / TrueCrypt

zib

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Re: Avast.com reporting antitheft not installed when it is.
« Reply #3 on: October 21, 2012, 01:35:12 PM »
It works. Thanks!
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