Author Topic: windows is telling me that my virus protection is off  (Read 7156 times)

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Offline vivian

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windows is telling me that my virus protection is off
« on: January 31, 2005, 02:09:00 PM »
windows is telling me that my virusprotection is off. however, my firewall is on, and so is the automatic updates.  i can't figure out how to turn the virus protection on again. is windows mistaking? if not, how can i turn it on again?

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #1 on: January 31, 2005, 03:10:50 PM »
What exact version of Avast do you have installed?
Is your system time/date correct?

Offline vivian

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Re: windows is telling me that my virus protection is off
« Reply #2 on: January 31, 2005, 04:48:02 PM »
the version I use is avast 4.5 home addition (0504-4, 28.01.05), and I don't exactly know how to find out of it's date correct

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #3 on: January 31, 2005, 04:49:46 PM »
Right click the blue ball with the 'A' and choose about. There you can find the exact version of Avast (eg 4.5.561, 4.5.578)

To check your system time/date. Double click the clock in the taskbar and make sure it is correct.

Offline vivian

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Re: windows is telling me that my virus protection is off
« Reply #4 on: January 31, 2005, 04:55:49 PM »
verson 4.5-561, and my date and time is correct

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #5 on: January 31, 2005, 05:11:41 PM »
Does Windows security center is recognizing Avast?
Is there a little red circle at the blue ball?

Offline vivian

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Re: windows is telling me that my virus protection is off
« Reply #6 on: January 31, 2005, 05:17:39 PM »
there's no red circle, and it seems to me that avast is running, even though windows says otherwise... i'm not sure
« Last Edit: January 31, 2005, 05:21:06 PM by vivian »

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #7 on: January 31, 2005, 05:20:13 PM »
See if a repair solves the problem.
start > control panel > add/remove > Avast > change/uninstall > repair.

Offline vivian

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Re: windows is telling me that my virus protection is off
« Reply #8 on: January 31, 2005, 05:27:33 PM »
nothing changed. when I touch the Avast! icon, i get this message: avast! On-Access Scanner: 3 providers total, 2 running. it's supposed to be like this?

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #9 on: January 31, 2005, 05:30:03 PM »
Yup, that is how it should be.

Offline vivian

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Re: windows is telling me that my virus protection is off
« Reply #10 on: January 31, 2005, 05:35:27 PM »
OK, then maybe window is mistaking. thanks a lot, eddy

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #11 on: January 31, 2005, 05:37:39 PM »
It sure looks that way.

If you want to make sure Avast is working use the eicar test file.
(Info about eicar)

Offline colincr

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Re: windows is telling me that my virus protection is off
« Reply #12 on: January 31, 2005, 06:39:29 PM »
when I touch the Avast! icon, i get this message: avast! On-Access Scanner: 3 providers total, 2 running. it's supposed to be like this?

Sorry if i am wrong and am confusing things here but should there not be 6 providers total and not 3?

Offline Eddy

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Re: windows is telling me that my virus protection is off
« Reply #13 on: January 31, 2005, 06:46:35 PM »
Home edition has less providers than the Pro version.
How many providers also depend on how many you have installed/removed.

Offline colincr

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Re: windows is telling me that my virus protection is off
« Reply #14 on: January 31, 2005, 06:48:13 PM »
Oh rite ok.  Its just i have Home Edition installed as well and had 6 providers total so though it was bit strange. 

Colin