Author Topic: Additional Protection  (Read 6177 times)

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Offline Bellzemos

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Additional Protection
« on: October 24, 2012, 09:41:55 PM »
Hi! I have the latest version of Avast! Free on a Windows 7 x64 laptop and I don't have Browser Protection and Remote Asistence under Additional Protection. Why is that so, where can I set this? Thank you!

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Online DavidR

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Re: Additional Protection
« Reply #1 on: October 24, 2012, 10:06:59 PM »
Interesting, have you rebooted after the program update ?

If so try an avast Repair.
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Offline english teacher

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Re: Additional Protection
« Reply #2 on: October 24, 2012, 11:00:01 PM »
Could it be because it is the FREE version?

Looking better I just answered my own question : NO as remote should be there on the free version. Damn I thought I solved it :-(
« Last Edit: October 24, 2012, 11:01:56 PM by english teacher »

Offline Asyn

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Re: Additional Protection
« Reply #3 on: October 24, 2012, 11:02:02 PM »
Could it be because it is the FREE version?

No.
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Offline Nesivos

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Re: Additional Protection
« Reply #4 on: October 24, 2012, 11:37:44 PM »
For what it is worth

I have found that when features are missing from an application especially after an upgrade it could be do to a corrupted install.
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Offline Bellzemos

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Re: Additional Protection
« Reply #5 on: October 25, 2012, 02:54:23 AM »
I rebooted and now rebooted again - to no avail. Is there really no other way but the Avast Repair? I will have to spend half an hour setting all my custom settings again...
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Online DavidR

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Re: Additional Protection
« Reply #6 on: October 25, 2012, 12:31:08 PM »
Repair doesn't cull your custom settings (certainly not for me) despite what it says. Not to mention you can export your settings anyway and import them should it be necessary as some point in time.

Check the avastUI, Settings, Maintenance, section, Settings Backup.
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Offline Bellzemos

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Re: Additional Protection
« Reply #7 on: October 27, 2012, 10:18:45 PM »
Thank you, David.

I tried the repair and the problem was still there. Then I exported the settings, uninstalled the Avast program, installed it from an executable file off the Avast site, imported the settings and - the problem is gone. :)

I don't know why this happened, any ideas? I had problems with Avast program update for the last three program updates or so.

Another thing: when I downloaded an Avast Free executable (installer) from the Avast site it came in my native language and then I installed the English language pack (as I prefer to have Avast in English). Is there a way to instantly download an English installer instead of the native-language one?
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Offline Asyn

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Re: Additional Protection
« Reply #8 on: October 27, 2012, 10:21:35 PM »
Is there a way to instantly download an English installer instead of the native-language one?

No, as the installer is multilingual. ;)
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Online DavidR

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Re: Additional Protection
« Reply #9 on: October 27, 2012, 11:25:50 PM »
Thank you, David.

I tried the repair and the problem was still there. Then I exported the settings, uninstalled the Avast program, installed it from an executable file off the Avast site, imported the settings and - the problem is gone. :)

I don't know why this happened, any ideas? I had problems with Avast program update for the last three program updates or so.
<snip>

You're welcome.

Its weird that you have had it on the last three updates, I haven't had any problem with the updates (like yours) one either of my systems over that time.

I gust wonder if you have any security based application (firewall, anti-spyware, registry protection, etc.) that might interfere with the update.
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Offline Bellzemos

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Re: Additional Protection
« Reply #10 on: October 28, 2012, 12:04:52 AM »
Is there a way to instantly download an English installer instead of the native-language one?

No, as the installer is multilingual. ;)

I didn't see the option in which language I would like to use Avast when I was installing it.
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline Bellzemos

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Re: Additional Protection
« Reply #11 on: October 28, 2012, 12:06:11 AM »
Thank you, David.

I tried the repair and the problem was still there. Then I exported the settings, uninstalled the Avast program, installed it from an executable file off the Avast site, imported the settings and - the problem is gone. :)

I don't know why this happened, any ideas? I had problems with Avast program update for the last three program updates or so.
<snip>

You're welcome.

Its weird that you have had it on the last three updates, I haven't had any problem with the updates (like yours) one either of my systems over that time.

I gust wonder if you have any security based application (firewall, anti-spyware, registry protection, etc.) that might interfere with the update.

All I use is in my signature. There was some Sandboxie interference but not this time I think. Anyway, it all seems fine now.
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline Asyn

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Re: Additional Protection
« Reply #12 on: October 28, 2012, 07:36:11 AM »
I didn't see the option in which language I would like to use Avast when I was installing it.

You've to run a custom install.
Win8.1 [x64] - Avast PremSec 21.1.2443.B#1 [UI.594] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 87.1 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.75
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0