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Author Topic: All Devices Stopped Reporting to AVAST Account - CRITICAL  (Read 16462 times)

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dpestana

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #15 on: October 29, 2012, 04:04:02 AM »
Here too. All devices show "Unsecured".
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Offline Vladimyr

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #16 on: October 29, 2012, 11:58:37 AM »
@ avast! staff
Any time-frame or expectation as to when this should be fixed?
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Offline chris...

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #17 on: October 29, 2012, 01:32:04 PM »
fixed just now , thanks
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Alan41238584

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #18 on: October 29, 2012, 02:51:46 PM »
Not fixed for my P/C devices, but my Android phone looks OK (But won't respond to a "locate" command)
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Offline Gopher John

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #19 on: October 29, 2012, 09:18:11 PM »
MyAvast is now reporting fine.  I just checked.
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Zen11t

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #20 on: October 29, 2012, 09:48:30 PM »
For me it's OK now, I just have computers with v1473.
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JWJr

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #21 on: October 29, 2012, 09:54:39 PM »
All the computers connected to my account were OFF until I did a manual "Update Program" on each one. I assume this was so Avast could attempt to sell me an upgrade before the download, and download Chrome and make it my default browser on the reboot.   >:(  -JW
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Offline SpeedyPC

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #22 on: October 30, 2012, 05:44:46 AM »
Mind is working now phew!
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Offline Vladimyr

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #23 on: October 30, 2012, 11:39:26 AM »
Mine's partially coherent now.
There are 4 entries for one PC, 3 under one name, 2 of which are "SECURED" and the other is "OFF", and 1 under a different name, also "OFF".
One machine with AIS at my workplace is "SECURED" but the other eleven are all reportedly "OFF" despite the fact that I'm looking at 3 of them right now.  :o

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Offline Tonanet

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #24 on: October 30, 2012, 01:12:07 PM »
Hello!

Its seems that only avast installations with version 1473 are updating its status for the "my avast" website.
The version 1466 is not updating the status at all.

Thanks!

Elminster
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Offline culinor

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #25 on: October 30, 2012, 02:05:56 PM »
NOT FIXED as of 30.10.2012 or Security Status: Off
AVAST 7.0.1466 is not updating its status through my avast account. (Cannot confirm for lower versions.)
AVAST 7.0.1473 is working fine today.

I've lost communication with my clients' AVAST program 7 days ago!

Awful user experience so far. Perhaps you shouldn't have run AVAST accounts in the first place.
« Last Edit: October 31, 2012, 12:51:31 AM by culinor »
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Offline Vladimyr

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #26 on: October 31, 2012, 12:35:09 PM »
Quote from: Vladimyr on October 30, 2012, 11:39:26 AM
Mine's partially coherent now.
There are 4 entries for one PC, 3 under one name, 2 of which are "SECURED" and the other is "OFF", and 1 under a different name, also "OFF".
One machine with AIS at my workplace is "SECURED" but the other eleven are all reportedly "OFF" despite the fact that I'm looking at 3 of them right now.  :o

Since posting this yesterday I've ugraded 2 of the "OFF" eleven to 7.0.1473. Sadly, no change in account page.
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“There is a way that seems right to a man,
       but in the end it leads to death.” - Proverbs 16:25

Alan41238584

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #27 on: October 31, 2012, 01:52:26 PM »
All mine are OK now I've updated to 1473.
Strange, I didn't get a popup announcing the new version, I only know about it because of this thread.
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Offline lukas.hasik

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #28 on: October 31, 2012, 07:25:56 PM »
ok, bug confirmed and we are working on the fix. It should be released soon in a vps update. This "device not connected" issue affects only clients older than 7.0.1473

Once it's fixed the clients will start to report back to portal again. They are connected but not "reporting" therefore the portal treats them as "offline".
sorry for inconvenience
Lukas.
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Offline culinor

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Re: All Devices Stopped Reporting to AVAST Account - CRITICAL
« Reply #29 on: November 01, 2012, 01:52:08 PM »
Hi, lukas.hasik! What do you mean by 'vps'? Anyway, thank you for your work. Hope AVAST team can fix it.

NOT FIXED as of 01.11.2012.
AVAST 7.0.1466 is Security Status: Off.
AVAST 7.0.1473 is working fine.
AVAST 7.0.1474 is working fine.
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