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Author Topic: Avast is not running  (Read 2660 times)

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Offline robert a

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Avast is not running
« on: October 25, 2012, 03:58:13 PM »
The FIX button does not work, cannot update (error message: Failed to update. The Avast service is not running)

Cannot SCAN, (error message: Unable to start scan. There are no more endpoints available from the endpoint mapper).

Any help greatfully received.
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Offline Asyn

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Re: Avast is not running
« Reply #1 on: October 25, 2012, 04:11:07 PM »
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline robert a

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Re: Avast is not running
« Reply #2 on: October 25, 2012, 04:32:01 PM »
I have been using Avast for a couple of years now, with no prior problems.  Used Symantec before that.

Avast Pro, version 7.0.1473.  Windows XP.

The problem showed up yesterday

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Offline Asyn

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Re: Avast is not running
« Reply #3 on: October 25, 2012, 04:48:04 PM »
Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline robert a

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Re: Avast is not running
« Reply #4 on: October 25, 2012, 06:53:12 PM »
Followed your instructions, it is working now.

Froze the system completely at first, a couple more reboots, seems fine at the moment.

Thank you for taking the time to help
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Offline Asyn

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Re: Avast is not running
« Reply #5 on: October 25, 2012, 06:58:10 PM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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