Author Topic: Latest Avast Program Update Affecting PC Shutdown  (Read 7531 times)

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Offline Alikhan

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Latest Avast Program Update Affecting PC Shutdown
« on: October 25, 2012, 11:27:25 PM »
Recently, I updated my Avast IS to 7.0.1473 on my computer and since then it gets stuck on the shutting down screen. At first, I thought it wasn't Avast and then I proceeded in updating my other laptop, suprisingly, now both of them fail to shut down without me force shutting it down. I reverted back to 7.0.1466 and I didn't have the issue. Is this a problem with the latest Avast Program update?

Note: I have not installed the P2P shield and mail shield since I do not use them.
« Last Edit: October 25, 2012, 11:30:41 PM by Alikhan »
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Offline Rompin Raider

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #1 on: October 26, 2012, 12:39:09 AM »
Same problem here...I uninstalled MBAM=Pro and it cleared. Haven't re-installed yet but that fixed the problem. I haven't had to do that on any other updates.
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CharleyO

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #2 on: October 26, 2012, 12:57:01 AM »
***


Note: I have not installed the P2P shield and mail shield since I do not use them.

You may not use those 2 but malware certainly can and does. Malware can send out/in with P2P and can include their own email programs. It is safer to have those 2 running. They will not use enough resources for you to even notice.


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Offline Alikhan

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #3 on: October 26, 2012, 08:54:14 AM »
Is there any other way to fix the issue other than uninstalling Malwarebytes Pro. I have already set up mutual exclusions between both a while back and this issue as I said only happened with 7.0.1473.
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Offline Asyn

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #4 on: October 26, 2012, 09:28:20 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Offline Alikhan

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #5 on: October 26, 2012, 10:45:20 AM »
Is there any other way to fix the issue other than uninstalling Malwarebytes Pro.

-> http://forums.malwarebytes.org/index.php?showtopic=10138&p=417798&#entry417798

The exclusions are already set and this issue is happening.
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Offline CraigB

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #6 on: October 26, 2012, 10:53:34 AM »
No issues here with MBAM Pro and avast, have you tried disabling MBAM just to test if that is your problem.

As for the MBAM exclusions, are you using the old or newer one's as they were updated a while ago.

Offline Alikhan

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #7 on: October 26, 2012, 10:55:54 AM »
I'm using the old malwarebytes exclusions and as soon as I disable it, the shutdown process works fine. What do you mean by changed exclusions?
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true indian

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #8 on: October 26, 2012, 10:58:33 AM »
I would not suggest running MBAM Pro with avast...It has resulted in lot of problems even after setting exclusions...right now with Avast and online armour i am protected and satisfied  ;D

Offline CraigB

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #9 on: October 26, 2012, 11:00:04 AM »
I would not suggest running MBAM Pro with avast...It has resulted in lot of problems even after setting exclusions...right now with Avast and online armour i am protected and satisfied  ;D
Rubbish, where's your proof of this ???

Offline CraigB

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #10 on: October 26, 2012, 11:02:28 AM »
What do you mean by changed exclusions?
Look at the link Asyn posted, then go to section K

Offline Alikhan

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #11 on: October 26, 2012, 11:05:04 AM »

Look at the link Asyn posted, then go to section K
[/quote]

The one that Asyn mentioned are the ones I indeed have.
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Offline CraigB

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #12 on: October 26, 2012, 11:10:51 AM »
The one that Asyn mentioned are the ones I indeed have.
There the new one's then, try adding the one's in the pic to the Behaviour shield and see if that changes anything.

Have you also added the avast program folder to the trusted list in MBAM ?
« Last Edit: October 26, 2012, 11:16:48 AM by craigb »

Offline Alikhan

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #13 on: October 26, 2012, 11:15:44 AM »
I've just set those exclusions and it shut down correctly this time. I'll try a few more reboots later on and let you know.
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Offline CraigB

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Re: Latest Avast Program Update Affecting PC Shutdown
« Reply #14 on: October 26, 2012, 11:20:14 AM »
I've just set those exclusions and it shut down correctly this time. I'll try a few more reboots later on and let you know.
No worries, that was more than likely your problem though, i include those exclusions even in my free avast but you should definitely have them as your running AIS.

Have you also added the avast program folder to the trusted list in MBAM ?