Author Topic: 65' crash !?? my DELL is suffering from this mystery ailment a THIRD time round  (Read 3439 times)

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stevets66

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While I type in any application, these characters -   65'  - are randomly typed on my screen and the sys immediately turns off.

This becomes more frequent, til it is impossible to type any more than a few characters, and the sys crashes - vERy UNstable.

Btw my sys has been bugged with a cursor problem forever - despite replacement of motherboard & keyboard - that is... while typing the cursor will randomly jump and continue typing elsewhere until I am aware of this and need to correct it and return the cursor back to where I want to type.

ALL of this incredibly infuriating, especially as DELL have no answers.

Offline Pondus

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can you attach a screenshot?

Offline Pondus

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to check for any malware problems....


follow the guide and attach the logs....not copy and paste   http://forum.avast.com/index.php?topic=53253.0

AdwCleaner
Malwarebytes
OTL
aswMBR




it may take hours before a malware remover arrive so be paitient




stevets66

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cannot instal any of the recommended Malware software...

'The extended attributes are inconsistent'

Offline Pondus

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Essexboy is notified and will have a look when he arrive here later today

Offline essexboy

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What is the operating system that you have ?  And is it 32 or 64 bit

stevets66

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i3 CPU M 380 @ 2.53 4GB  GHz
64-bit

using Windows 7 Home Premium

Offline essexboy

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OK lets look when windows is asleep

Download the following three programmes to your desktop :

 
1.  WiNTBootIc
2.  Windows 7 64bit RC
3.  Farbar Recovery Scan Tool x64

Extract wintoboot to your desktop
Insert a USB drive of at least 1GB
Run Wintoboot



Drag and drop the Windows 7 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing



It will let you know when it is done
Then copy FRST to the same USB




Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

 
When you reboot you will  see this although yours will say windows 7. Click repair my computer

 
Select your operating system

 
Select Command prompt

 
At the command prompt type the following  :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.