Real-Time shields & Virus Definitions Updates OFF.

[IchigoK]

Hello,

I just have installed Mobile Security on my Android, and I have these information under my account:

Device Communication
Last Update:    N/A
Last Known IP Address:    N/A
Real-Time shields:    OFF
Virus Definitions Updates:    OFF
Anti-Theft:    ON
Program Version:    (available )
Definitions Version:    (available )

How to turn ON Real-Time shields & Virus Definitions Updates?

Thanks.

[Filip Havlicek]

Hi,

could you refresh your account with F5 after few minutes and see if the information are different?

Filip

[IchigoK]

I have this message since I have installed the application, a few hours ago.
I tried to refresh by F5, and to disconnect/reconnect to my account, but the state stay the same.

[Filip Havlicek]

I suppose you have all the shields as well as the automatic database updates turned on, right?

Filip

[IchigoK]

All of the options are checked in the under-categories of "Shield control" ("App Shield", "Web shield" and "Message shield")
"Setting"/"Update"/"Automatic updates" is also checked.

[Filip Havlicek]

Can you tell me the email you registered your avast! Account on?

Filip

[IchigoK]

Sorry but all is ok now!
Maybe the web application need times to refresh...
But nethertheless, thanks for your help!

[IchigoK]

The only field that is displaying "N/A" is "Last Known IP Address".
But maybe it's normal?

[IchigoK]

Is it possible to change the application name defined during the installation?

[Filip Havlicek]

Nope, you would have to reinstall.

Don't know about the IP, sorry. I would need your email to investigate.

Filip

[Ondra Cermak]

Hi,

the N/A by the Last known IP Address field is in fact correct, because we don't send anything from AMS right now.

Ondra

[Pegaz-7]

Hello,

I just have installed Mobile Security on my Android, and I have these information under my account:

Device Communication
Last Update:    N/A
Last Known IP Address:    N/A
Real-Time shields:    OFF
Virus Definitions Updates:    OFF
Anti-Theft:    ON
Program Version:    (available )
Definitions Version:    (available )

How to turn ON Real-Time shields & Virus Definitions Updates?

Thanks.

I have the same problem!

[Filip Havlicek]

Hi,

still not fixed?

Filip

[ruthkoay]

Hello,

I just have installed Mobile Security on my Android, and I have these information under my account:

Device Communication
Last Update:    N/A
Last Known IP Address:    N/A
Real-Time shields:    OFF
Virus Definitions Updates:    OFF
Anti-Theft:    ON
Program Version:    (available )
Definitions Version:    (available )

How to turn ON Real-Time shields & Virus Definitions Updates?

Thanks.

I have the same problem!

I have the same problem!

Pls Help & thank

[CraigB]

Pls Help & thank

Unless you want your email harvested by spammers i'd suggest removing it promptly.