Author Topic: Install failure Version 7  (Read 4910 times)

0 Members and 1 Guest are viewing this topic.

RobbLL

  • Guest
Install failure Version 7
« on: November 08, 2012, 09:07:30 PM »
Version 7 install goes all the way through and fails at the end, providing the following information. This makes no sense to me and certainly does not help figure out what is going wrong.  Does anyone know how to help?

Thanks in advance!

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37170
Re: Install failure Version 7
« Reply #1 on: November 08, 2012, 09:21:45 PM »
what antivirus did you use before installing avast?
have you uninstalled it before installing avast?

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40610
  • Dragons by Sasha
    • Malware fixes
Re: Install failure Version 7
« Reply #2 on: November 08, 2012, 09:27:28 PM »
ERROR: VC redistributable check failed, error 0x000036B1
11.201214:24:48Return code: 0x000036B1 [This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.]

You will need to manually install the correct version for your system

RobbLL

  • Guest
Re: Install failure Version 7
« Reply #3 on: November 08, 2012, 09:29:42 PM »
I believe it was Avast Version 6, and yes, it was uninstalled using the awsclear.exe software.  Doesn't help.

RobbLL

  • Guest
Re: Install failure Version 7
« Reply #4 on: November 08, 2012, 09:32:00 PM »
Ok, essexboy, thanks -- how do I manually install the correct version for your system? I thought version 7 was the correct version. No???

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40610
  • Dragons by Sasha
    • Malware fixes
Re: Install failure Version 7
« Reply #5 on: November 08, 2012, 11:29:28 PM »
What is the OS is it XP, Vista or 7 as the vcredist is specific to your computer

http://www.microsoft.com/en-gb/download/details.aspx?id=5555

RobbLL

  • Guest
Re: Install failure Version 7
« Reply #6 on: November 08, 2012, 11:39:27 PM »
Sorry, should have told you, essexboy -- I have Win XP, all patches and updates installed.  What do I do now?

iroc9555

  • Guest
Re: Install failure Version 7
« Reply #7 on: November 08, 2012, 11:52:51 PM »
See if you have Microsoft Visual C++ 2008 Redistributable  Sp1- 86x 9.0.30729.6161 installed. See screenshot.

Start > Control panel > Add & Remove programs

Even if you have it, reinstall it just to discard any corrupted file.

http://www.microsoft.com/en-gb/download/details.aspx?id=5582
« Last Edit: November 09, 2012, 12:04:30 AM by iroc9555 »

RobbLL

  • Guest
Re: Install failure Version 7
« Reply #8 on: November 09, 2012, 03:42:30 PM »
essexboy -- no luck  still failing to install after reinstalling C++ program.  Anything else I need to try?

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40610
  • Dragons by Sasha
    • Malware fixes
Re: Install failure Version 7
« Reply #9 on: November 09, 2012, 04:41:09 PM »
I will forward this to the Avast staff to see if there is a solution


Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40610
  • Dragons by Sasha
    • Malware fixes
Re: Install failure Version 7
« Reply #10 on: November 09, 2012, 11:57:56 PM »
Could you confirm that you followed  iroc9555's advice and reinstalled Microsoft Visual C++ 2008 Redistributable  Sp1- 86x 9.0.30729.6161

RobbLL

  • Guest
Re: Install failure Version 7
« Reply #11 on: November 10, 2012, 01:03:49 AM »
essexboy -- No, I followed your link and install the C++ 2010 version that you suggested because of the two suggested, I thought the latest version of that would be the preferred one.  Do you want me to uninstall the 2010 version and install the 2008 version suggested by iroc9555???

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40610
  • Dragons by Sasha
    • Malware fixes
Re: Install failure Version 7
« Reply #12 on: November 10, 2012, 05:19:35 PM »
Yes please at it appears that, the 2010 may be the problem 

RobbLL

  • Guest
Re: Install failure Version 7
« Reply #13 on: November 12, 2012, 04:44:26 PM »
essexboy and iroc9555.  No luck whatsoever.  Uninstalled the 2010 version, reinstalled iroc's suggestion, no luck...here is the latest error file. I have no clue what to do now. HELP?

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40610
  • Dragons by Sasha
    • Malware fixes
Re: Install failure Version 7
« Reply #14 on: November 12, 2012, 07:59:41 PM »
ERROR_SHARING_VIOLATION  different error code now... Will see what I can find