Author Topic: Infected Windows Vista, help please!  (Read 8713 times)

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Offline essexboy

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Re: Infected Windows Vista, help please!
« Reply #15 on: November 09, 2012, 01:36:14 PM »
What are the problems you are experiencing ?  I notice that you have McAfee, AVG, Norton and Avast on the system...  More than one antivirus is not recommended

 Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
DRV - File not found [Kernel | System | Stopped] -- C:\Windows\system32\drivers\iihimbdq.sys -- (iihimbdq)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\system32\XDva385.sys -- (XDva385)
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {9DBB9AEB-5A16-4989-A66F-C0F1C909D647} - No CLSID value found.
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {9DBB9AEB-5A16-4989-A66F-C0F1C909D647} - No CLSID value found.
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - No CLSID value found.

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

sweetnature101

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Re: Infected Windows Vista, help please!
« Reply #16 on: November 09, 2012, 08:09:34 PM »
What are the problems you are experiencing ?  I notice that you have McAfee, AVG, Norton and Avast on the system...  More than one antivirus is not recommended

 Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
DRV - File not found [Kernel | System | Stopped] -- C:\Windows\system32\drivers\iihimbdq.sys -- (iihimbdq)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\system32\XDva385.sys -- (XDva385)
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {9DBB9AEB-5A16-4989-A66F-C0F1C909D647} - No CLSID value found.
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {9DBB9AEB-5A16-4989-A66F-C0F1C909D647} - No CLSID value found.
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - No CLSID value found.

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Those must still be on one of my drives I'll see if i can delete those, and here is the attachment.
« Last Edit: November 09, 2012, 08:17:30 PM by sweetnature101 »

Offline essexboy

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sweetnature101

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Re: Infected Windows Vista, help please!
« Reply #18 on: November 09, 2012, 09:45:55 PM »

Offline essexboy

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Re: Infected Windows Vista, help please!
« Reply #19 on: November 09, 2012, 11:29:55 PM »
The lag is probably due to running four antivirus programmes..  Once you have uninstalled the other three run a disc defrag and then let me know how it is behaving

sweetnature101

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Re: Infected Windows Vista, help please!
« Reply #20 on: November 10, 2012, 11:43:26 AM »
The lag is probably due to running four antivirus programmes..  Once you have uninstalled the other three run a disc defrag and then let me know how it is behaving
Nope still lagging, unresponsive pages, freezing.

Offline essexboy

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Re: Infected Windows Vista, help please!
« Reply #21 on: November 10, 2012, 05:13:10 PM »
Could you run a fresh OTL scan please

sweetnature101

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Re: Infected Windows Vista, help please!
« Reply #22 on: November 11, 2012, 11:37:51 AM »
Could you run a fresh OTL scan please
Its running faster now.

Offline essexboy

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Re: Infected Windows Vista, help please!
« Reply #23 on: November 11, 2012, 01:01:18 PM »
So is all OK now ?

sweetnature101

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Re: Infected Windows Vista, help please!
« Reply #24 on: November 11, 2012, 02:05:59 PM »
So is all OK now ?
Yes hopefully, it seems to be good. thanks for your help. ^^

Offline essexboy

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Re: Infected Windows Vista, help please!
« Reply #25 on: November 11, 2012, 02:40:49 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave: