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No action on viruses
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Topic: No action on viruses (Read 20814 times)
0 Members and 1 Guest are viewing this topic.
lesbanes
Guest
No action on viruses
«
on:
September 10, 2003, 12:35:28 AM »
After an incoming email virus is caught I can take no action. If I try repair, delete, move to chest,etc I get the msg that Avast cannot process the file. What's wrong?
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Lisandro
Avast team
Certainly Bot
Posts: 67195
Re:No action on viruses
«
Reply #1 on:
September 10, 2003, 12:54:11 AM »
Please, lesbarnes, give us more info: your OS, if you are using a firewall (which one...), proxy, what file(s) you cannot handle...
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The best things in life are free.
lesbanes
Guest
Re:No action on viruses
«
Reply #2 on:
September 10, 2003, 01:02:04 AM »
My OS is Win98SE, no firewall, no proxy. Having trouble with BugBear (at least that is all I have rcvd).
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igor
Avast team
Serious Graphoman
Posts: 11849
Re:No action on viruses
«
Reply #3 on:
September 10, 2003, 09:30:45 AM »
What e-mail program do you use? What is the exact message avast! gives you - is there any reason (in the title bar of the messagebox or something like that)?
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lesbanes
Guest
Re:No action on viruses
«
Reply #4 on:
September 10, 2003, 05:32:17 PM »
I use OE6 for email. I don't remember a msg across top. The msg says "cannot process prog files,ALWIL,Avast,etc)" & drills down to the folder & msg.
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sedina
Guest
Re:No action on viruses
«
Reply #5 on:
September 10, 2003, 11:12:18 PM »
Hi,
if you have that e-mail still on you computer, can you send it to sedina@asw.cz?
thanks,
pavels
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lesbanes
Guest
Re:No action on viruses
«
Reply #6 on:
September 10, 2003, 11:41:03 PM »
Sorry, I have to manually double delete. In other words to get rid of the Avast screen, I have to click OK. Then I double delete so it is removed from my delete mailbox. I'll save the next one!
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Lito
Guest
Re:No action on viruses
«
Reply #7 on:
September 11, 2003, 09:32:22 PM »
Hi, I had the same problem, and it was also with BugBear (the damaged version). I also use OE6 as email client; I'll send right now a copy of the infected message to that adress.
Cheers, Lito.
P.S: I tested today this email with the new version of Avast! and a I got the same result.
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lesbanes
Guest
Re:No action on viruses
«
Reply #8 on:
September 11, 2003, 09:47:19 PM »
Thanks, Lito
At least I know I'm not
completely
insane
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ashley1978
Guest
Re:No action on viruses
«
Reply #9 on:
September 18, 2003, 08:48:16 AM »
So how do get around this problem ? I'm experiencing it too.
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Lito
Guest
Re:No action on viruses
«
Reply #10 on:
September 18, 2003, 02:20:34 PM »
Great lesbarnes we are not alone
ashley, I sent the infected email to pavels I think the Avast! Team is working on it to give us an answer
Cheers, Lito.
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Vlk
Avast CEO
Serious Graphoman
Posts: 11658
Please don't send me IM's. Email only. Thx.
Re:No action on viruses
«
Reply #11 on:
September 18, 2003, 02:55:16 PM »
Does it happen even in the latest version (avast 4.1)??
Vlk
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If at first you don't succeed, then skydiving's not for you.
lesbanes
Guest
Re:No action on viruses
«
Reply #12 on:
September 18, 2003, 05:19:03 PM »
I have 4.1 but I have not had a virus since the report I filed. I will let you know if I get one.
Les
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whocares
Guest
Re:No action on viruses
«
Reply #13 on:
September 18, 2003, 10:28:47 PM »
you could try with the harmless testfile eicar.com from
www.eicar.com
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lesbanes
Guest
Re:No action on viruses
«
Reply #14 on:
September 18, 2003, 10:45:30 PM »
OK. I d/l eicar.com Avast saw it immediately but again I could do nothing, not even delete it! I finally had to click OK and then go to the folder where it was and delete it.
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No action on viruses