Author Topic: Version 7.01474165 just hangs on Windows 7  (Read 7435 times)

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Offline metrotheme

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Version 7.01474165 just hangs on Windows 7
« on: November 18, 2012, 06:21:36 PM »
When I go to task manger, it shows that the program is running, yet it does not appear in my system tray, nor does it open when I click on the icon from the Program Manager and / or Desktop.

I have uninstalled via safe mode and then reinstalled with no luck.

I am running Windows 7 SP 1.

Offline Lisandro

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #1 on: November 18, 2012, 06:47:09 PM »
Any other security program that could be interfering? Old antivirus before avast? Firewall?
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Offline user_1000

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #2 on: November 18, 2012, 06:48:18 PM »
Version 7.01474165? You mean 7.0.1474? Free, Pro or Suite?
Windows 7 SP1 x64

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #3 on: November 18, 2012, 06:53:39 PM »
Free version. I removed Avira and Spybot. I have MBAM, but it is not running.

After the reinstall of Avast, it did the system scan, said it found no viruses. But when I go to click it it, nothing happens.

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #4 on: November 18, 2012, 07:01:49 PM »
Attached is my OTL log.

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #5 on: November 18, 2012, 07:08:51 PM »
And the extras.txt file

Offline Nesivos

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #6 on: November 19, 2012, 04:14:40 AM »
Windows 7 is weird when it comes to the notifications section of the task bar.   Sometime programs just disappear from there even if they are running.    Right click on task bar, left click on Properties, Left click on Customize.   scroll down to avast and make sure that it says "show icon and notificatgions under Behaviors.  If not change it to say that.   Then reboot.  Even though a program is running it won't show in the notifications area of the taskbar if it is not set to show icons.   Clicking on the program to run it when the program is already running will not help.   You need to change the Behaviors to say show icon and notifications and then probably reboot.

Windows 7 for some reason from time to time will just change the Behaviors and the icon will stop appearing.
OS: W7-SP1, Security: AIS 7, SAS Pro, WinPatrol Plus Network:2 Dell 570MT x64 1 Dell 660 Desktop with 8GB RAM Default Browser & Email: Firefox & Thunderbird latest Betas

Offline mchain

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #7 on: November 19, 2012, 03:23:16 PM »
hi metrotheme,
Free version. I removed Avira and Spybot. I have MBAM, but it is not running.

After the reinstall of Avast, it did the system scan, said it found no viruses. But when I go to click it it, nothing happens.
Here is a website with the complete removal tools for all prior uninstalled a/v's  http://singularlabs.com/uninstallers/security-software/

Might be a good idea to ensure no remnants are left of old a/v's.  Stick with your post for a bit to see if a malware expert can say if your system is clean.  The expert should report back within 24 hours.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #8 on: November 20, 2012, 02:27:25 AM »
Thank you, I wiped out the other programs, but still no luck.

Offline mchain

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #9 on: November 20, 2012, 08:58:05 AM »
OK, gone and notified a malware expert to have a look here.  Please be patient.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline essexboy

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #10 on: November 20, 2012, 04:17:07 PM »
Looks like a partial zero access install

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:Files
C:\Windows\Installer\{6c92256a-9999-21e8-c9ef-7e01b30a220a}
C:\Users\Nick\AppData\Local\{6c92256a-9999-21e8-c9ef-7e01b30a220a}

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #11 on: November 21, 2012, 01:25:36 AM »
Attached is my Combo Fix log.

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #12 on: November 21, 2012, 01:34:22 AM »
OTL log.

Offline essexboy

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #13 on: November 21, 2012, 04:02:57 PM »
Could you now re-install Avast please

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:6092

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Offline metrotheme

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Re: Version 7.01474165 just hangs on Windows 7
« Reply #14 on: November 22, 2012, 01:34:27 AM »
OTL Log attached.