Author Topic: unscanable files ?  (Read 1704 times)

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boloc442

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unscanable files ?
« on: November 29, 2012, 04:21:26 PM »
The more I scan the more files Avast tells me it cannot scan .  Do I have a virus ?  Is this a deteriorating situation ?  Is there something wrong ?  What can I do to fix this ?  thanks John 

Offline DavidR

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Re: unscanable files ?
« Reply #1 on: November 29, 2012, 05:03:33 PM »
Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.

Many programs (usually security based ones) password protect their files for legitimate reasons, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

If you can give some examples of those file names, the locations and reason given why it can't be scanned might help us further ?
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