Password Change - Unable to connect to the target database

[Tower711]

I need to change the password for the administrator console, but it is giving me an error message when executing the command.


C:\Program Files\AVAST Software\Administration Console>cd\

C:\>"C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe" -c password -p new-password hello

avast! Administration Console service (version: 1.1.132.15)
Trying to set new password for the administrator account
Unable to connect to the target database.
Error encountered in service entry point.
System.ApplicationException: Error in the application.
   at Avast.Sbc.Service.PasswordResetUtility.InitDatabase()
   at Avast.Sbc.Service.PasswordResetUtility.SetNewPassword(String password)
   at Avast.Sbc.Service.Program.Main(String[] args)


Any input would be much appreciated!

[wpn]

Are you running this as administrator or in an elevated cmd prompt? if not try that

Are you sure your database is reachable?

Unable to connect to the target database.

[Tower711]

This is definitely an elevated command prompt, but I am not sure if the database is reachable.  I'm not sure why it wouldn't be, is there any checks I can do to verify?

Thanks

[Avosec-UK]

This is definitely an elevated command prompt, but I am not sure if the database is reachable.  I'm not sure why it wouldn't be, is there any checks I can do to verify?

Thanks

SQLCMD -S (local)\AVAST_DB_INSTANCE_NAME

[Tower711]

SQLCMD -S (local)\AVAST_DB_INSTANCE_NAME

Ah, got it.  Microsoft instance.  Yes the DB is running and service is started.  When I run that command it takes me to a 1> prompt.  Anything I can check on to ensure that it connects?