Author Topic: After Avast download no more acces to Gmail  (Read 7568 times)

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marcelino

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After Avast download no more acces to Gmail
« on: November 27, 2012, 01:39:12 AM »
I'm using Gmail for my work and there's no way I an get into my mailbox now that I've downloaded Avast. I chose to take to offer of trying the full version for the next 20 days. Could that be it? I was told that Avast was one of the best but now I regret that I downloaded it. Could not find any answers to this problem and I hope to filnd help here. I'm not a PC expert and English is not my mother tongue so if it can be explained in easy to understand language how to change settings to get acces to Gmail, I would very much appreciate that. Thanks.

Offline Pondus

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Re: After Avast download no more acces to Gmail
« Reply #1 on: November 27, 2012, 01:43:20 AM »
how do you access your gmail?...... do you go to gmail.com and logg in or do you use a mail program?


what antivirus did you use before installing avast?
did you remove it before installing avast?

« Last Edit: November 27, 2012, 01:55:09 AM by Pondus »

marcelino

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Re: After Avast download no more acces to Gmail
« Reply #2 on: November 27, 2012, 02:06:22 AM »
Hi , I go to Gmail.com and login normally. I get a window saying that the cause could be that cookies are not accepted or that they are blocked.
Before I used AVG free version.


marcelino

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Re: After Avast download no more acces to Gmail
« Reply #3 on: November 27, 2012, 02:09:29 AM »
....and on this new pc there was a trial version of Mc Affee but I removed that and downloaded Avast. Before I removed Mc Affee I had acces to Gmail as always, no problem.

Offline Pondus

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Re: After Avast download no more acces to Gmail
« Reply #4 on: November 27, 2012, 02:16:31 AM »
you may have some leftover files that conflict...

run AVG and McAfee removal tools then reboot

http://singularlabs.com/uninstallers/security-software/



marcelino

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Re: After Avast download no more acces to Gmail
« Reply #5 on: November 27, 2012, 02:19:53 AM »
Thanks Pondus, will do that.
I just noticed that the address says  -- https://accounts.google.com/CookieMismatch  --
could that mean a conflict with earlier removed leftovers from software?


Offline Pondus

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Re: After Avast download no more acces to Gmail
« Reply #6 on: November 27, 2012, 02:23:42 AM »
not sure but you should always run removal tool before installing new AV

i have to go to bed now....will check back tomorrow and see how you do

marcelino

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Re: After Avast download no more acces to Gmail
« Reply #7 on: November 27, 2012, 02:33:01 AM »
Ran the removal tool and restarted. Same problem. The address bar says :  https://accounts.google.com/CookieMismatch

I have no idea how to make this pc accept cookies from Gmail.
Need some sleep as well.
Thanks for your help. Good night.

iroc9555

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Re: After Avast download no more acces to Gmail
« Reply #8 on: November 27, 2012, 02:47:49 AM »
What Avast! and version ?
What Windows, Spk, and Bit ?
What Browser IE, FF, Chrome,..?

marcelino

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Re: After Avast download no more acces to Gmail
« Reply #9 on: November 27, 2012, 02:54:03 AM »
The latest Avast version free , where I accepted the trial of the fullversion for 20 days.
Windows 7, Browser Firefox.
It has something to do with Cookies, but it does not accept Gmail cookies, or does not remember them. And I don't know how to change that.

iroc9555

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Re: After Avast download no more acces to Gmail
« Reply #10 on: November 27, 2012, 03:02:35 AM »
Open FF option and in the pravacy tab make sure you have "Acept cookies".

http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Offline lukor

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Re: After Avast download no more acces to Gmail
« Reply #11 on: November 27, 2012, 10:07:34 AM »
Hi Marcelino, I've just recently been solving gmail login problems (on a computer with no avast though). What finally helped was deleting all the cookies from google domain.

Please see here:
http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
« Last Edit: November 27, 2012, 10:09:30 AM by lukor »

marcelino

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Re: After Avast download no more acces to Gmail
« Reply #12 on: November 27, 2012, 11:05:21 AM »
Hi Lukor,
Strangely enough I managed to get into my mailbox byclicking  in the history list on an earlier google address (before I downloaded Avast). This worked so I don't feel like deleting history as this is the only way until now to get acces to my emails.
I've cookies accepted in Privacy but still no result :-/
Still lost here.


Offline lukor

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Re: After Avast download no more acces to Gmail
« Reply #13 on: December 02, 2012, 04:32:40 PM »
Hi, cookies != history, different things.

marcelino

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Re: After Avast download no more acces to Gmail
« Reply #14 on: December 16, 2012, 03:54:11 PM »
Hi, I still can not get into my google agenda for example when I'm in mu Gmail.
Deleting cookies is not clear to me. It says that it will delete coockie hstory and I'm afraid that when I delete that, I no longer have acces to my Google mail. I need it desparately for my work, so ....
how to go about?
Merci.