Author Topic: Stop Avast from categorizing certain emails as Spam  (Read 4386 times)

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laurad

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Stop Avast from categorizing certain emails as Spam
« on: November 26, 2012, 11:03:09 AM »
Some of my emails are ending up as ***SPAM*** when they are not, and being put into the Avast Spam folder. How can I tell Avast that certain emails are not spam?

Offline DavidR

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #1 on: November 26, 2012, 01:15:07 PM »
You can add the email addresses to the white list or reduce the Heuristic sensitivity.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

laurad

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #2 on: November 26, 2012, 02:10:01 PM »
Even the Avast Forum topic notification ended up in the spam folder. Too many things are going there that shouldn't.

Thanks for your help and suggestion. I may just be missing it, but I can't see the Avast Help topics that you posted an image of. There is no "help" button on my Avast control panel.

Secondly, I'm not sure what "the main page" is - "On the main page, it is possible to set the scan sensitivity as Low, Medium or High." My main page of Avast 7 shows

Summary
Scan computer
Real-time shields
Firewall
Additional Protection
Maintenance
Market

Thanks and apologies if I'm just not looking closely enough.

Offline Pondus

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #3 on: November 26, 2012, 02:18:34 PM »
Quote
There is no "help" button on my Avast control panel.
in top right corner....now called support

http://www.softpedia.com/progScreenshots/Avast-Internet-Security-Screenshot-145381.html

laurad

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #4 on: November 26, 2012, 02:49:38 PM »
Thanks, I'm getting there - slowly. I found "help" under "support" as you said, then under Real-Time Sheilds I found Mail Shield, Expert Settings, Sensitivity. It was set to "normal" so I have reduced it to "Low".

Let's see if this helps and thank you all.

Offline DavidR

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #5 on: November 26, 2012, 03:54:41 PM »
The Mail Shield isn't the same as the Anti_Spam function, you need to open up the Anti-Spam and either add the address of the avast forum notification emails or reduce the sensitivity in the Anti-Spam.

http://i1-win.softpedia-static.com/screenshots/Avast-Internet-Security_23.png?1353492468
« Last Edit: November 26, 2012, 03:57:16 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

laurad

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #6 on: November 26, 2012, 06:09:57 PM »
Thank you so much. As much as I think the colour scheme of the Avast Panel is, I think it's very easy to actually miss things. Those little bars that say low, medium and high just look like a graphic - I didn't realise until now that that is where you can actually click to change. I do appreciate your patience, everyone and thank you. I have now changed it to "low".

Offline DavidR

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Re: Stop Avast from categorizing certain emails as Spam
« Reply #7 on: November 26, 2012, 07:05:52 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security