Author Topic: Avast Not Updating Current Version  (Read 11426 times)

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Offline The Sniggler

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Avast Not Updating Current Version
« on: November 27, 2012, 09:45:26 PM »
After giving up on Avast for about 1 year, I decided to download it on my XP machine and see what goes.

Deleted AVG and installed Avast. Everything seems ok, except updates. After registering product, tried to update the virus defs and it remained hung on "initializing". Was able to download manual updates, but the system said the definitions were current.

How can I get autoupdate to work??  Using XP and Online Armor.

Thanks!

Offline schmidthouse

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Re: Avast Not Updating Current Version
« Reply #1 on: November 27, 2012, 09:55:28 PM »
After giving up on Avast for about 1 year, I decided to download it on my XP machine and see what goes.

Deleted AVG and installed Avast. Everything seems ok, except updates. After registering product, tried to update the virus defs and it remained hung on "initializing". Was able to download manual updates, but the system said the definitions were current.

How can I get autoupdate to work??  Using XP and Online Armor.

Thanks!

Hi: You could have some remnants of AVG left.
Not sure what you mean "Deleted".  ???
Did you use the venders uninstall Utility to "Uninstall" AVG?

edit
« Last Edit: November 27, 2012, 09:58:37 PM by schmidthouse »
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Offline The Sniggler

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Re: Avast Not Updating Current Version
« Reply #2 on: November 27, 2012, 09:58:41 PM »
Hi and thanks for reply. Yes, I did use the AVG removal tool. I also went into the directory and deleted the 0 byte AVG folder. Capped it off with a 35 pass blast from CCleaner.

Offline schmidthouse

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Re: Avast Not Updating Current Version
« Reply #3 on: November 27, 2012, 10:07:17 PM »
Hi and thanks for reply. Yes, I did use the AVG removal tool. I also went into the directory and deleted the 0 byte AVG folder. Capped it off with a 35 pass blast from CCleaner.

That sounds right. :)
Have you tried a 'Repair' of Avast?
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Offline The Sniggler

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Re: Avast Not Updating Current Version
« Reply #4 on: November 27, 2012, 10:10:48 PM »
Have not tried Repair. Can I do this in XP? Please advise. Thanks once again.

Offline schmidthouse

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Re: Avast Not Updating Current Version
« Reply #5 on: November 27, 2012, 10:17:34 PM »
Have not tried Repair. Can I do this in XP? Please advise. Thanks once again.

OK, go to Control Panel/Add Remove Programs and choose your Avast product. Click on Remove/Change and scroll down and click 'Repair'.
Reboot if you system does not.
Let us know if that helped.
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Offline The Sniggler

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Re: Avast Not Updating Current Version
« Reply #6 on: November 27, 2012, 10:53:35 PM »
As you advised, went to Control Panel, Avast repaired itself. I rebooted and tried to update. Still stuck on Step 1/2 "Initializing, please wait".

Also, was able to complete a full scan and found Avast could not scan some files - "algo.dll" followed by a series of "aswcleanerdll.dll, asw files.

Any and all help appreciated.

Thanks again.

Offline DavidR

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Re: Avast Not Updating Current Version
« Reply #7 on: November 27, 2012, 10:59:06 PM »
Nothing to worry about, those are are files in old virus definitions folders and avast is doing some housecleaning to keep the size used on the hard disk to a minimum. This just happens to have occurred between the time you started the scan and it reaching that old defs folder.
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Offline schmidthouse

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Re: Avast Not Updating Current Version
« Reply #8 on: November 27, 2012, 11:01:25 PM »
@DavidR
Any chance his OA is interfering with update process?
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Offline The Sniggler

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Re: Avast Not Updating Current Version
« Reply #9 on: November 27, 2012, 11:20:10 PM »
I was wondering if OA was blocking something. I did use allow, trust, install when Avast was installing. Where would I look in OA?

Appreciate your advise on AWS files.

Thanks once more...

Offline DavidR

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Re: Avast Not Updating Current Version
« Reply #10 on: November 28, 2012, 12:11:22 AM »
@DavidR
Any chance his OA is interfering with update process?

Generally I wouldn't expect it to do anything, e.g. not even get to initialising if OA was blocking the avast.setup process. Though this is speculation on my part.

I was wondering if OA was blocking something. I did use allow, trust, install when Avast was installing. Where would I look in OA?

Appreciate your advise on AWS files.

Thanks once more...

I don't know what the OA program control is actually called, but if the avast.setup file is in there as allowed try deleting that entry and do a manual update, that should force OA to ask permission again.
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Offline The Sniggler

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Re: Avast Not Updating Current Version
« Reply #11 on: November 28, 2012, 12:28:55 AM »
Just ran another full scan no more aws files.

Still not updating.... can't figure it out.

I have had enough for one day, so I will try your suggestion re OA setup file tomorrow. I may do a clean re-install of OA.

Many, many thanks!

Offline DavidR

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Re: Avast Not Updating Current Version
« Reply #12 on: November 28, 2012, 12:43:35 AM »
You're welcome, though it isn't the OA setup file, the file that avast uses for its update function is avast.setup.
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Offline The Sniggler

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Re: Avast Not Updating Current Version
« Reply #13 on: November 28, 2012, 01:54:28 PM »
OK... hit the button on OA to change setup from allowed to trusted. Worked!!!!

Now I need to get up the courage to update from Avast 6 to Avast 7 on my Windows 7 machine..... last time I did that it crashed!!!!!!!!!!

Many Many Many thanks for all your helps!


Offline DavidR

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Re: Avast Not Updating Current Version
« Reply #14 on: November 28, 2012, 03:48:14 PM »
You're welcome.

Don't know what version of avast 7 you tried to update to last time, but the current version is 7.0.1474.
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