Author Topic: Avast and BT Internet  (Read 38441 times)

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peter1

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Avast and BT Internet
« on: February 11, 2005, 07:40:53 PM »
Hi All

Is there any way I can use avast so that it doesn't change my email server for me because my ISP won't work if I have Avast. BT Internet doesn't like the options on the server page changed, there must be a work around to make the two of them work properly.

I received the above as an email and I'm stumped because even though I use Avast I'v never had a problem like that with my ISP.

Peter

Offline Eddy

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Re: Avast and BT Internet
« Reply #1 on: February 11, 2005, 07:51:16 PM »
Avast doesn't change any mail server. It just changes some things in the mail setup. This is needed for Avast to be able to scan the mail.

Avast and BT are working fine. Unless you have a account that uses SSL. That is not supported by Avast. For the rest, just setup the mail as if Avast isn't there if you have a NT based system and Avast will take care of the rest. (you may want to chekc the authentication setting though if it is required)

If you have win 9x / ME:
- setup the mail as if Avast isn't there
- run the MPW

edit: mpw = mail protection wizzard
« Last Edit: February 11, 2005, 07:54:04 PM by Eddy »

peter1

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Re: Avast and BT Internet
« Reply #2 on: February 12, 2005, 12:01:31 PM »
Eddy

I've just found out my friend uses BT's Premium Mail Service, she's more money than sense ;D. This gives her added protection and I'm wondering could their protection and Avast scanning emails be in conflict?

Peter

DukeNukem

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Re: Avast and BT Internet
« Reply #3 on: February 12, 2005, 01:24:37 PM »
Make sure Avast's internet mail provider isnt been blocked by a firewall.

What Operating system does your friend have?

and

What email client?


38Special

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Re: Avast and BT Internet
« Reply #4 on: February 17, 2005, 02:22:35 AM »
Please read attached text document.

All I need to add is what it does to my user names for email ... for the one for here it adds after the user name ... "#mail.ic24.net" and to my main BT one it does the same ... "#mail.btinternet.com"

I do hope someone can help as I'm pretty fed up.
I'm Peter's friend ...

38Special

Offline Eddy

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Re: Avast and BT Internet
« Reply #5 on: February 17, 2005, 02:31:54 AM »
Quote
but I would like to use Avast as a back-up
It is never advised to have two different av's on 1 system.
Mostly they will only lead to problems, which even make them both not working.

I suggest she makes a choice on which one to use.
If she chooses Avast:
- have here completely remove AVG
- reboot
- do a repair of Avast
- reboot
- setup the mail as I described in a previous post in this thread.
That should work.

If she chooses avg:
- have here remove Avast from the add/remove in control panel
- let here run the Avast uninstall util from the website
- setup the mail as required by BT/avg

peter1

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Re: Avast and BT Internet
« Reply #6 on: February 17, 2005, 02:44:07 AM »
It is never advised to have two different av's on 1 system.
Mostly they will only lead to problems, which even make them both not working.

Eddy

I think you've lost the track here. She wants to use Avast as her AV prog but its bu*garing up her email program so she's reverted to AVG. She doesn't run them both at the same time. You can have 10000 email programs on your disc as long as only 1 is active at any time. Give her credit for some intelligence. I've been promised a fiver for printing that. :)

Peter

Offline Eddy

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Re: Avast and BT Internet
« Reply #7 on: February 17, 2005, 02:45:54 AM »
If that is true, then why did she say that about Avast having as backup?


EDIT:
If she reverted to AVG there isn't much we can do.
She needs to have Avast installed if we want to try to solve the problem.
« Last Edit: February 17, 2005, 02:49:41 AM by Eddy »

peter1

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Re: Avast and BT Internet
« Reply #8 on: February 17, 2005, 03:17:48 AM »
If she reverted to AVG there isn't much we can do.
She needs to have Avast installed if we want to try to solve the problem.
Quote

Eddy

Lets start again. This is my friend, I think,:D who I mentioned in the 1st message in this thread. Off course she still has Avast installed but at the moment she's using AVG because Avast is blocking her email program so she deactivated it and made AVG her default AV program.

Eddy she wants to use Avast but it's not working for her so I came here to the Avast forum for expert help for her. She got fed up waiting and joined me. Now we can wait together for expert adviceĀ  ;D

Peter

Offline Eddy

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Re: Avast and BT Internet
« Reply #9 on: February 17, 2005, 03:24:21 AM »
ok, let me get an extra chair ;D

Does the email account uses ssl?
Does it requires authentication?
Do you have a website where I can read how the mail 'normally' should be setup for BT?
(for that particulair service ofcourse)
« Last Edit: February 17, 2005, 03:28:45 AM by Eddy »

peter1

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Re: Avast and BT Internet
« Reply #10 on: February 17, 2005, 11:21:20 AM »
38Special

If that's you Anne give Eddy all the info he wants. SSL means a secure connection I think.

Peter

38Special

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Re: Avast and BT Internet
« Reply #11 on: February 17, 2005, 07:31:48 PM »
Eddy,

My email doesn't use SSL but does ask for authentication ... which is why I can't understand why so much gets changed when I try to collect my mail ... as I said previously, it even knocked my broadband connection for six ... said I was connected but no sign of the connection ... no icon or anything.

38Special   :-(

lee16

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Re: Avast and BT Internet
« Reply #12 on: February 17, 2005, 07:39:02 PM »
38Special,

If the email client uses secure authentication then avast cannot scan it as the email is encrypted.
I'm not aware of any Anti-virus that can scan SSL/TSL/Secure authentication emails  :-\, but we can always hope for this availability for the future i suppose  ;)

--lee

peter1

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Re: Avast and BT Internet
« Reply #13 on: February 17, 2005, 08:08:57 PM »
So there you go Anne ::) Avast will not scan BT's Premium Service emails so you might as well stick with AVG until Avast joins the modern world ;D

Peter

Offline Eddy

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Re: Avast and BT Internet
« Reply #14 on: February 17, 2005, 08:31:20 PM »
Hold your horses. ;D

Lee mixed up a few things.

Authentication is something else as SSL.
Avast is perfectly capable of handling smtp servers that requires authentication.

- Make sure no email client is opened.
- Reset avast4.ini [mailscanner] section to it's default.
- Setup the mail as if Avast isn't there.
Test the mail. If you get an error let us know which one.


If this doesn't allow you to use the mail:
Setup the mail manually as explained HERE
Test the mail. Let us know what happens.


Make sure that Avast is allowed in your firewall.
« Last Edit: February 17, 2005, 08:41:29 PM by Eddy »