Author Topic: Trying to Whitelist a Program  (Read 3069 times)

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SimplifyCorp

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Trying to Whitelist a Program
« on: November 29, 2012, 07:55:06 PM »
Need a little help if possible.

We are running Avast! Endpoint Protection Suite in our company environment.  I have an end user working on a program called PhraseExpander from Nagarsoft.  The problem is, Avast reads this program as a blacklist item and kills the program while she is working in it several times a day.  I looked in the web portal Small Office Administration panel as well as the local client for where I could white list this program and or program data files so that it would stop this, but was not able to find anything.  I double checked the Admin guide and found nothing definitive either.  Googling it produces nothing also.  Can anyone assist with where I can find these settings and or a "how-to"?  It would be greatly appreciated.

Environment is Windows 7

Program Version: 1.2.2.28
Database Version: 1450
AV Version: 7.0.1455
AV Database: 121129-0

SimplifyCorp

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Re: Trying to Whitelist a Program
« Reply #1 on: November 29, 2012, 08:07:03 PM »
This maybe in the wrong section.  Please move if it is.