Author Topic: Avast Stopped Working  (Read 22592 times)

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Offline -midnight

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Avast Stopped Working
« on: December 01, 2012, 09:39:23 AM »
Last evening I got a red popup saying was not able to complete the update. I tried to do a manual update but that failed. I tried to do a repair twice, got several error messages  but can't remember what they said.  I had to uninstall from the program list.  I re-installed it with no problems but Script Shield  didn't start working until  this am..

II haven't downloaded any new programs for quite awhile so am wondering why all of a sudden Avast stopped working.

I would appreciate it if someone would reply.

Thank you.
« Last Edit: December 01, 2012, 10:22:19 AM by -midnight »

Offline Pondus

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Re: Avast Stopped Working
« Reply #1 on: December 01, 2012, 10:33:29 AM »
have you tried avast repair?

control panel > ad remove programs > avast > uninstall > repair option....wait to minutes and reboot

any change?
“Ah beer. The cause of and the solution to all of life’s problems.”

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Offline -midnight

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Re: Avast Stopped Working
« Reply #2 on: December 01, 2012, 10:47:16 AM »
have you tried avast repair?

control panel > ad remove programs > avast > uninstall > repair option....wait to minutes and reboot

any change?

I tried that twice, rebooted but didn't work. 

Offline mchain

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Re: Avast Stopped Working
« Reply #3 on: December 01, 2012, 11:06:22 AM »
hi,

Offhand, I do not know where your crash minidumps for Avast! are located, but will ask around.  These logs will have the errors listed, and once you can find them, you can either attach them here or quote them from your logs.  Once we have the exact error messages we can then begin to sort this out.

I know you did try to repair more than once, didn't work for you.
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Offline -midnight

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Re: Avast Stopped Working (Solved)
« Reply #4 on: December 01, 2012, 01:39:07 PM »
How can I prevent Avast from scanning my password protected archive files? 

« Last Edit: December 04, 2012, 12:49:09 PM by -midnight »

Offline DavidR

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Re: Avast Stopped Working
« Reply #5 on: December 01, 2012, 03:19:53 PM »
Since you don't give any information about what these password protected archives are (file name, location, etc.), no one can really answer that.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.544) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline -midnight

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Re: Avast Stopped Working
« Reply #6 on: December 01, 2012, 03:47:31 PM »
I had this happen before and someone on here told me how to fix it but don't remember who that person was now.

« Last Edit: December 01, 2012, 05:55:56 PM by -midnight »

Offline DavidR

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Re: Avast Stopped Working
« Reply #7 on: December 01, 2012, 04:22:22 PM »
That is unconnected and will have zero effect on password protected archives not being scanned.

If you provide the requested answers then perhaps we can try and help, without information we can't help.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.544) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline -midnight

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Re: Avast Stopped Working
« Reply #8 on: December 01, 2012, 05:21:15 PM »
They are all C:user\Beverly's\...\bgbutton.png, gif and ccs files.

Shows error...............password protected.
« Last Edit: December 01, 2012, 05:28:15 PM by -midnight »

Offline DavidR

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Re: Avast Stopped Working
« Reply #9 on: December 01, 2012, 06:11:40 PM »
The \...\ bit is also important (we need the full path) as I believe this is related to adobe updates and they password protect their files, there is nothing you or avast can do about this.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.544) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline Asyn

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Re: Avast Stopped Working
« Reply #10 on: December 01, 2012, 06:23:53 PM »
The \...\ bit is also important (we need the full path) as I believe this is related to adobe updates and they password protect their files, there is nothing you or avast can do about this.

You're right Dave, these are Adobe files.
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Offline Pondus

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Re: Avast Stopped Working
« Reply #11 on: December 01, 2012, 06:24:06 PM »
they are often located in temp/cache folders...... we (almost evry evangelist here) use CCleaner to clean out the crap   ;)



Quote
I had this happen before and someone on here told me how to fix it but don't remember who that person was now.
click profile button on forum top > Summary > Show post...on left side..............there you can find your old posts
or use forum search function

“Ah beer. The cause of and the solution to all of life’s problems.”

"Operator! Give me the number for 911!"

Offline -midnight

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Re: Avast Stopped Working
« Reply #12 on: December 01, 2012, 08:55:14 PM »
they are often located in temp/cache folders...... we (almost evry evangelist here) use CCleaner to clean out the crap   ;)



Quote
I had this happen before and someone on here told me how to fix it but don't remember who that person was now.
click profile button on forum top > Summary > Show post...on left side..............there you can find your old posts
or use forum search function

I found the post mentioned..  Deleted temp/cache folders ran another quick scan but still showed some files could not be scanned.  I'm tired of messing with it. 
I'm not about to use CCleaner again since it really messed my computer up the first and only time I used it.

Offline Pondus

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Re: Avast Stopped Working
« Reply #13 on: December 01, 2012, 09:26:46 PM »
you may try ATF cleaner....no install, just save to desktop and run

http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25

ATF Cleaner Review   http://www.youtube.com/watch?v=h46lsDMMJ40
« Last Edit: December 01, 2012, 09:30:11 PM by Pondus »
“Ah beer. The cause of and the solution to all of life’s problems.”

"Operator! Give me the number for 911!"

Offline -midnight

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Re: Avast Stopped Working
« Reply #14 on: December 01, 2012, 09:33:04 PM »
Says it's for XP and Windows 2000 only.  I have Windows 7.