Author Topic: My Dad thinks that he may have the Java Virus on his Dell PC! Any Suggestions?  (Read 9159 times)

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Alievitan

  • Guest
My Mom gave me the Green Light to try out the 14 Day Free Trail of Malware Bytes, and I gotta say that I am really impressed with the program, I may actually my myself a Licence to the Program when I get Paid My Disability Benifits on the 3rd of Next Month.

I think you need to slow down and actually read what people in this forum are trying to tell you, especially the very first post by Pondus, and the corresponding link to essexboy post.

Offline mikaelrask

  • Avast Evangelist
  • Super Poster
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  • Posts: 1556
hey then i suggest you attach the log from malwarebytes and the other logs that was link to you in a previous post. without them the malware expert can't help you out and your dad.

and the programs that comes from that guide is safe to use if's that your dad is  afraid of.
and the experts is trained and legitimate removers so not to be afraid there either.
Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

SafeSurf

  • Guest
So going back to your original reason for coming to the forum, for the malware removal specialists to analyze what is going on, they need logs from your Dad's machine.  Therefore, you need to follow the directions from this link:  http://forum.avast.com/index.php?topic=53253.0 and ATTACH the following logs to your reply

- AdwCleaner
- Malwarebytes
- OTL
- aswMBR

These are the tools needed for the malware specialist, and they will be removed after he is done working on your Dad's machine.  They are all free (including Malwarebytes).  Let us know if you have any questions.  Thank you.  :)