Author Topic: My computer won't shut down properly - help!  (Read 5314 times)

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zephyrs

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My computer won't shut down properly - help!
« on: February 13, 2005, 06:37:20 PM »
Hi!  My computer won't shut down properly.    So I am forced to shut it down improperly.   What should I do about this? 
         I just reinstalled Avast Professional after running a restore disk on my computer to fix problems.     I ran Avast today, but it said it was unable to scan a file.   What do I do about it?   THe file it stated is this:   d:\CPQS\YQR.Exe.    I think I already have some buildup of problems on my computer, as it took a while to download numbers of protection items that I've heard are recommended, and meanwhile, viruses or problems could have occurred.   Plus my daughter downloaded a number of her games that are on CD.   And I know such games sometimes have viruses.
           I'll be thankful for any help I can get on this!
                                   Debby

Offline Eddy

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Re: My computer won't shut down properly - help!
« Reply #1 on: February 13, 2005, 07:56:16 PM »
What OS?
What is the reason that Avast gives for not being able to scan that file?

If you want to make sure your system is clean:
Click on the link in my signature and follow the directions in the malware removal section

peter1

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Re: My computer won't shut down properly - help!
« Reply #2 on: February 19, 2005, 01:42:39 AM »
Hi!  My computer won't shut down properly.    So I am forced to shut it down improperly.   What should I do about this?

Debbie

Try this you've nothing to lose. ;D

Open Desktop> Right click in an empty space> Click New> Shortcut> In the command line copy and paste this

C:\WINDOWS\RUNDLL.EXE user.exe,exitwindows

Click next> Call it whatever you want to and click finish.

You now have a shutdown shortcut so double clicking on it should shut your PC down.

Debbie let me know how you get on and I'll tell you where to put it.  ;D ::)

Peter

Starfighter

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Re: My computer won't shut down properly - help!
« Reply #3 on: February 22, 2005, 05:29:34 AM »
Debby,

If by chance you are using Windows 98 first edition, go here for a possible answer (requires adding a line to avast's config file)

http://forum.avast.com/index.php?topic=11347.0

if it's not that, you could have spyware or a virus or a damaged registry...
if so, you should follow Eddy's advise as provided on his webpage.
« Last Edit: February 22, 2005, 05:33:38 AM by Starfighter »