Author Topic: !avast pro 4.5.561 and PC crashes  (Read 13245 times)

0 Members and 1 Guest are viewing this topic.

Offline pulp

  • Full Member
  • ***
  • Posts: 112
!avast pro 4.5.561 and PC crashes
« on: February 15, 2005, 02:26:56 AM »
Hi all.  Is there an answer for  "yes, classic case of such and such" why my PC crashes every time !avast starts a system scan?  This also happens with any spyware scan, ie: Ad-aware/Spybot and M$ new one.  Just wondering if there is a common, well known thing to check before I get down to the nuts and bolts. TX! :)

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31333
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: !avast pro 4.5.561 and PC crashes
« Reply #1 on: February 15, 2005, 02:39:46 AM »
Since the crash happens with multiple applications, it is very likely a damaged OS.
I suggest you backup the data and do a clean install.

or:
Try HijackThis to see if there is malware on your system causing this.
« Last Edit: February 15, 2005, 10:52:44 AM by Eddy »

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11664
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: !avast pro 4.5.561 and PC crashes
« Reply #2 on: February 15, 2005, 09:25:05 AM »
What operating system are you using?
What does it mean "crash", exactly? A blue screen?


Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #3 on: February 15, 2005, 03:59:31 PM »
I don't understand this "bluescreen" I see mentioned all over.  I have never had a "bluescreen crash".  I have had spontaneous reboots but what happens here is my PC just FREEZES.  I can't move the mouse or toggle to anything.  I have to manually reboot the PC with the power button.  No blue screen, just what was on the monitor is frozen. 

Ok, I will do a XP Repair.
I'm running XP Home.

Logfile of HijackThis v1.98.2
Scan saved at 10:00:33 AM, on 2/15/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\NetLimiter\NetLimiter.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\SNDVOL32.EXE
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
« Last Edit: February 15, 2005, 04:01:11 PM by pulp »

Offline Negeltu

  • Sr. Member
  • ****
  • Posts: 350
Re: !avast pro 4.5.561 and PC crashes
« Reply #4 on: February 15, 2005, 06:52:06 PM »


Is your computer overheating?  Have you cleaned the dust out of the systems unit recently?  Do your fans make alot of noise?
« Last Edit: February 15, 2005, 06:55:42 PM by Negeltu »

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #5 on: February 15, 2005, 07:57:48 PM »
It's clean.  But I think there's an important point being forgotten.  It ONLY happens when I run an !avast scan or a spyware scan.  Something to do with deep scans that freezes my PC...  I thought there might be an obvious thing to look into or at least see other posts about this but, I guess it's a pretty unique probby. LOL  :)

Offline DukeNukem

  • Sr. Member
  • ****
  • Posts: 335
Re: !avast pro 4.5.561 and PC crashes
« Reply #6 on: February 15, 2005, 09:07:53 PM »
Seems like a problem relating to your hard drive or data corruption.

When windows crashes it automatically reboots, there is a way to disable this so that instead you get a blue screen with information about what caused the crash.

To do this

right click my computer

properties > advanced

Go to "Startup and recovery"

and click on settings.

Look for "System failure"

and untick "Automatically restart"


Now run something that caused your pc to restart.  :)

Should you get a blue screen write down what caused the system to crash and post it here.

I also think you should backup your files on another hd or cd media before trying what i am about to say below.

Can you run a defrag and see what happens.

And last of all

Open an ms- dos prompt screen

and type chkdsk

What does it say?

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #7 on: February 15, 2005, 10:38:29 PM »
C:\Documents and Settings\PPM>chkdsk
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is recovering lost files.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

  37849108 KB total disk space.
  15962728 KB in 48121 files.
     14328 KB in 3367 indexes.
         0 KB in bad sectors.
    147076 KB in use by the system.
     65536 KB occupied by the log file.
  21724976 KB available on disk.

      4096 bytes in each allocation unit.
   9462277 total allocation units on disk.
   5431244 allocation units available on disk.

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #8 on: February 15, 2005, 10:40:33 PM »
Hmmmm... volume is busy, hold up. :)  Doing a chkdsk /F

« Last Edit: February 15, 2005, 10:42:09 PM by pulp »

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #9 on: February 15, 2005, 10:52:11 PM »
Okay, I unticked "Automatically restart" and ran an !avast scan.  Once again, my PC just froze, NO bluescreen.   
Cursor is locked on !avast screen and I can't do anything except reboot with the power button.

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #10 on: February 15, 2005, 11:12:51 PM »
Really looks more and more like an XP Repair is in order... gonna have to get a CD because the Recovery Disks wipe everything.

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11786
    • AVAST Software
Re: !avast pro 4.5.561 and PC crashes
« Reply #11 on: February 15, 2005, 11:14:35 PM »
If it weren't a problem for you to transfer big files, you could follow Vlk's description and create a memory dump (using keyboard-invoked bluescreen) - when the computer is frozen.
I guess Vlk might be interested to take a look at the dump ;)

Offline DukeNukem

  • Sr. Member
  • ****
  • Posts: 335
Re: !avast pro 4.5.561 and PC crashes
« Reply #12 on: February 15, 2005, 11:21:06 PM »
Have you done anything to your PC recently?

Like add new hardware / memory?




Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #13 on: February 15, 2005, 11:36:55 PM »
Okay, I just did the Registry add-on and now I'm running an !avast scan waiting for the freeze.
No, no new memory or hardware. Better go before the freeze!
« Last Edit: February 15, 2005, 11:56:25 PM by pulp »

Offline pulp

  • Full Member
  • ***
  • Posts: 112
Re: !avast pro 4.5.561 and PC crashes
« Reply #14 on: February 15, 2005, 11:51:57 PM »
Okay, I couldn't create a Bluescreen, just the freeze.
Also, there is no "\Windows\memory.dmp

The closet thing I can see is a Minidump Folder with a 64KB file.  Not the right thing eh?